Fulfillment and Service Coordinator

hace 3 semanas


Tijuana, México SOLRITE ELECTRIC LLC A tiempo completo

**Come be a part of the Next Disruption in the Solar Industry**
**The Fulfillment and Service Coordinator I**

SOLRITE is searching for a Fulfillment and Service Coordinator I to support a group providing continuous oversight of projects and ensure they are taken to in-service and provide oversight and coordination with service support partners. The position requires project-managing interconnection of residential PV systems within established duration goals. Working with Installation and Channel Partners, AHJs (Authorities Having Jurisdiction), Utility companies, and SOLRITE internal teams, the Fulfillment and Service Coordinator will develop working relationships with cross-functional areas to ensure on-time completion of customer installations. The position requires analytical skills and the ability to be thorough in a fast-paced environment.

**Responsibilities**
- Project and case management
- Assists Team with all the post-installation project tasks assigned to the Operations Queue and confirms all are completed within the time set up by the company to allow project movement.
- Maintains case queue up to date and confirms cases are being reviewed and closed within the allotted time; manages exception cases and escalations as needed.
- Responsible for research and documentation requirements to determine project milestone requirements.
- In-Progress Management with Account Management Team
- Maintains good relationships with active SOLRITE Installation and Channel Partners and serves as a point of contact during the installation stage, assisting partners with questions and concerns regarding utility processes.
- Tracks and supervises systems in progress and escalates issues to Leadership for systems outside of the duration times established by SOLRITE from Notice to Proceed (NTP) to In-Service and Completed statuses.
- Works to continuously audit and update AHJ and utility milestones to assist in forecasting and attaining weekly, monthly, and yearly In-Service goals.
- Maintains milestone dates and submits requests to coordinators when those are not present and ensures these are being secured.
- In-Service
- Coordinates with Dealers to submit and receive Permission to Operate (PTO) from the local utility within established timeframes, verifying receipt.
- Creates and manages cases for Service Operations when installations exceed In-Service durations after PTO is received.
- Monitors and verifies System Production, remotely troubleshoots systems and manages aging systems where PTO has already been received.
- Post-Installation Service Operations
- Assists in monitoring customer support tickets related to service requests are executed with the installation partners promptly.
- Assists in developing and maintaining service monitoring and tracking systems to ensure SORITE’s fleet of assets are functional as per contractual requirements.

**Minimum Requirements**
- High School diploma or GED
- 2+ years’ experience in project management or coordination

**Preferred Qualifications**
- B.A. or B.S. from an accredited college or university in a business-related field
- United States Utility and/or Permit processing experience preferred

**Additional Knowledge, Skills and Abilities**
- Ability to adapt and work in an open, fast-paced, collaborative start-up environment
- Strong written and verbal communication skills
- Attention to detail and good organizational skills
- Ability to work under pressure with strict time deadlines
- Knowledge of utility contracts
- Ability to multitask and perform other duties as assigned

**Working Conditions**
- Open-office environment

Pay: $22,000.00 - $26,972.00 per month

Application Question(s):

- Are you able to work onsite?
- Are you available Monday to Saturday?
- What is your English level?

Work Location: In person

Application Deadline: 15/03/2024
Expected Start Date: 18/03/2024


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