Customer Service Rep

hace 3 meses

Monterrey, México RS Americas A tiempo completo

**About RS Group**

Across the industrial design, manufacturing, and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better.

These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

Global Shared Business Services supports customers in and outside of the business through centralization of support functions, process improvement, and service delivery. We work together, as a team, to ensure that business functions smoothly and customers are satisfied.

**About the role**

**Role Purpose**

The Customer Service Representative's core responsibility is to provide exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus at RS. The focus of the team is to add value, remove complexity in the process and ultimately free up time, enabling our Sales teams to develop and grow accounts. a sentence or two as a high-level summary of the overall role purpose.

**Responsibilities**

As a customer experience role model:

- Championing a service excellence belief, striving to make work easy for our customers. Both internally and externally.
- Ensuring orders are captured in line with our promise and to the highest quality standards
- Resolving customer issues: both in the moment and working cross-functionally to close the loop and fix issues at root cause: through direct work or coordinating activity with other departments - regarding product issues, shipping problems, payment issues, and more

As a Digital advocate:

- Becoming experts in navigating our websites, understanding and promoting our value add services
- Providing help and support to customers in their online journeys: providing assistance in finding products, understanding functionality and educating on the benefits of our digital services

Acting Commercially:

- Providing quote information to customers based on system data (not independent judgment).
- Pre-qualify customers and identifying leads for further growth potential
- Providing backup support for customer calls from Sales offices
- Ensuring customers accounts are handled with strong governance for appropriate support

**How I make a difference in this role**

**Org Structure**

Customer Service Manager

Customer Service Supervisor

Customer Service Representative

**Essential Skills & Experience**
- High school diploma or general education degree (GED) and one-two years related experience and/or training, or equivalent combination of education and experience.
- Role is bilingual english/spanish in both verbal and written communication.
- Excellent Customer Service skills - able to demonstrate an inbuilt passion for helping customers
- Experience of working cross-functionally and collaborating effectively with colleagues to get things done
- Strong written/verbal communication skills
- High attention to detail
- Highly organized and able to multi-task and prioritize own workloads

**Desirable Skills & Experience**
- Preferred college education or equivalent combination of education and experience.
- College diploma in related field
- Industry experience in manufacturing, distribution, automation

  • Customer Service Rep

    hace 1 semana

    Monterrey, México RS Americas A tiempo completo

    **About RS Group** Across the industrial design, manufacturing, and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of...

  • Customer Service

    hace 6 meses

    Monterrey, México Sonoco A tiempo completo

    While reporting to the Customer Service Manager, the Sales Customer Service Representative will partner with the sales organization as part of a cross-functional Customer Service Team to facilitate daily interactions with customers both internal and external. Actively engages in growing sales, creating Customer value through daily execution of quotes,...

  • Bilingual Customer Service Rep

    hace 6 meses

    Monterrey, México JINZAI A tiempo completo

    **Vacante para la empresa JINZAI en Monterrey, Nuevo León**: **EMPRESA IMPORTANTE LOCALIZADA EN MONTERREY** **SOLICITA EJECUTIVOS TELEFONICOS BILINGUES.** **CAMPAÑA ATENCION A CLIENTES** **OFRECEMOS** **SUELDO HASTA$ 15,670** **HORARIOS FIJOS.** **DESCANSO SABADO Y DOMINGO.** **PAGO SEMANAL CON BANORTE YO CON AFIRME.** **CRECIMIENTO...

  • Customer Service

    hace 6 días

    Monterrey, México Search S&E A tiempo completo

    DESCRIPTION We are looking for personnel for the on-site customer service area. Who has a taste and vocation for customer service and who understands the policies and position of in-plant job. Have the ability to instruct the client remotely about installation processes, maintenance and behavioral questions. **REQUIREMENTS**: Requirements: 1 year of...

  • Bilingual Customer Service Representative

    hace 6 meses

    Monterrey, México Afni Customer Services A tiempo completo

    Te invitamos a formar parte de su equipo bilingüe para una EMPRESA DE CALL CENTER de EU ganando hasta $21,000 REQUIERES: - 18 años en adelante - Inglés Avanzado Conversacional - Preparatoria Terminada - 6 meses de Experiência en Call center - Radicar en Zona Metropolitana de Monterrey (INDISPENSABLE) *Prepa terminada *Gusto por servicio al...

  • Bilingual Customer Service Representative

    hace 6 meses

    Monterrey, México Afni Customer Services A tiempo completo

    Te invitamos a formar parte de su equipo bilingüe para una EMPRESA DE CALL CENTER de EU ganando hasta $21,000 REQUIERES: - 18 años en adelante - Inglés Avanzado Conversacional - Preparatoria Terminada - 6 MESESde Experiência en Call center - Radicar en Zona Metropolitana de Monterrey (INDISPENSABLE) *Prepa terminada *Gusto por servicio al...

  • Customer Service Representative

    hace 6 meses

    Monterrey, México Vertiv Group Corp A tiempo completo

    **ESSENTIAL FUNCTIONS** Provide services that will guarantee the Customer Response Center 24/7/365 operation Interact with Internal and External customers of Vertiv Ensure SLA agreements with customers are meet through proper management and follow-up of Emergency calls Create, update and close Service Requests Manages and ensures Service Engineers...

  • Customer Service

    hace 7 meses

    Monterrey, México DIREX A tiempo completo

    **Vacante para la empresa DIREX en San Pedro Garza García -Monterrey, Nuevo León**: Customer service concierge servicio al cliente Concierge customer service Centro Clínico ubicado en Monterrey Nuevo León Solicita: Concierge para atención y servicio o clientes o pacientes Inglés Avanzado Sueldo: $24,000 a $25,000 brutos Disponibilidad de...

  • Agente de Servicio Al Cliente Bilingüe

    hace 5 meses

    Monterrey, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Monterrey, Nuevo León**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas...

  • Customer Service Ambassador

    hace 4 semanas

    Monterrey, Nuevo León, México Engineeringuk A tiempo completo

    We are seeking a highly skilled Customer Service Ambassador to join our Engineeringuk team. As a key member of our customer support department, you will play a crucial role in delivering exceptional service and ensuring customer satisfaction.The ideal candidate will have a strong background in customer service, with experience in resolving complex issues and...

  • Customer Service Representative

    hace 1 mes

    Monterrey, Nuevo León, México Fedex Express Lac A tiempo completo

    Job Description: We are seeking a skilled Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.Key Responsibilities:Provide exceptional customer service to meet and exceed customer...

  • Customer Service Representative

    hace 4 semanas

    Monterrey, Nuevo León, México Gss A tiempo completo

    Gss is seeking a Customer Service Representative to join our team in a full-time capacity. The ideal candidate will have excellent communication skills, be able to work autonomously and as part of a team, and possess a strong ability to multitask.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to...

  • Customer Service Expert

    hace 3 semanas

    Monterrey, Nuevo León, México Uline A tiempo completo

    At Uline, we're committed to delivering exceptional customer experiences that exceed expectations.We're currently seeking a Customer Service Representative to join our team in Monterrey, Mexico. This role offers an exciting opportunity to work with a dynamic team, deliver world-class service, and contribute to the company's continued growth.As a Customer...

  • Customer Service

    hace 6 meses

    Monterrey, México SUA TALENTOS A tiempo completo

    **Vacante para la empresa SUA TALENTOS en Monterrey, Nuevo León**: Customer service Empresa dedicada a la manufactura de plásticos flexibles se encuentra en búsqueda de talento para vacantes de**:Customer service.** **Misión del puesto**: Asegurar que las necesidades y expectativas de los clientes se vean cumplidas, convirtiendose en la voz del cliente...

  • Customer Service Representative

    hace 1 mes

    Monterrey, Nuevo León, México Segoso Caribbean A tiempo completo

    About Segoso MexicoAt Segoso Mexico, we strive to deliver exceptional operational excellence by setting the highest standards in service and reliability. Our core values are Leadership, Training, Talent Acquisition, Rewards, and Technology.We currently have an opening for a Customer Service Representative to join our team at our Monterrey Call Center. This...

  • Customer Service Representative

    hace 1 mes

    Monterrey, Nuevo León, México Tata Consultancy Services (Tcs) A tiempo completo

    About TCSTata Consultancy Service (TCS) is a leading IT service consulting and business solution provider that partners with large businesses in their transformation journeys.Title: Customer Service RepresentativeKey Responsabilities:Providing excellent customer serviceResponding to customer inquiriesResolving customer issuesRequirements:Good knowledge of...

  • Customer Service Representative

    hace 2 meses

    Monterrey, México Vertiv A tiempo completo

    Excellent customer service. Able to manage stressful situations and deal with difficult people. - Adequate tone of voice “nice to hear” over the phone - Strong communications skills. - Comfortable dealing with people of all levels and cultures. - Customer focused, able to establish and maintain effective customer relationships. - Strong attention to...

  • Customer Service Representative

    hace 4 días

    Monterrey, Nuevo León, México Search Rh A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced customer service representative to join our team at Search Rh. As a key member of our on-site customer service area, you will be responsible for providing exceptional support to clients remotely.Key ResponsibilitiesInstruct clients on software installation processes and maintenance...

  • Customer Service Supervisor

    hace 5 días

    Monterrey, México RS Americas A tiempo completo

    **About RS Group** Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of...

  • Customer Service Manager

    hace 7 meses

    Monterrey, México Optimas Solutions A tiempo completo

    **Customer Service Manager** **Monterrey, N.L.** *** **About Optimas** Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community...