Customer Support Specialist

hace 6 meses


Desde casa, México Swapcard A tiempo completo

**What you will be doing**:

- Support all users of the platform before, during, and after their event
- Run regular webinars for event organizers and exhibitors
- Help the event team create content for attendees, exhibitors and organizers
- Provide online and/or onsite support for events throughout their duration
- Be the voice of users to improve the product

**Your profile**:

- High level of English and any other language will be appreciated
- Prior experience in customer service, support, or project management
- Experienced and/or interested in tech and events
- Excellent interpersonal skills
- Collaborative with the ability to work autonomously
- Service oriented & empathetic toward clients
- Startup mindset - ready to learn, adapt, & initiate quickly
- Passionate, proactive, and involved
- Optimistic & calm when under pressure


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