Customer Quality Engineer

hace 2 meses

Sonora, México TE Connectivity A tiempo completo

TE Connectivity's Quality Control and Reliability Teams ensure product and / or product components comply with specifications and quality standards. They test and inspect products against performance and integrity criteria to ensure product quality and reliability, and to determine the suitability of product release.

**What your background should look like**:
**REMOTE POSITION**

**RESPONSABILITIES**:
Quality point of escalation for North American customers.
Manages Quality interactions with the customer, including regular communication and escalations.
Leads cross-functional problem-solving teams to investigate quality issues impacting multiple sites, minimize customer impact and drive timely resolution.
Coordinate sorting at customer site, distribution center and manufacturing sites.
Coordinate RMA request & return with manufacturing.
Lead customer intimacy by representing the voice of customer for key customers to deliver extraordinary customer experience.
Leads customer specific improvement plans working with manufacturing plants in North America.
Proactive customer visitation to communicate performance improvement initiatives and obtain feedback to develop customer relationships.
Ensure key customer portal TE performance is accurately reflected in the internal TECHS system in support of our global processes and procedures.
Facilitate global read across for major or fundamental corrective actions.
Provides technical support in evaluating products from a quality and reliability standpoint

**REQUIREMENTS**:

- Bachelor (preferably in Manufacturing or Industrial Engineering), Master’s degree is a plus, or equivalent
- +3 years of experience working as customer Quality, managing 8D and corrective actions.
- Experience in the Automotive Industry, OEMs is a plus.
- Strong background in problem solving and managing customer
- Advanced knowledge in the use of SAP and Microsoft Office, i.e., Excel, Outlook, Word, PowerPoint
- Fluent Spanish and English communication skills (verbal, presentations & written)
- May require travel to customers and other TE locations.
- Travel requirement 30%, VISA USA required.

**Competencies**:

- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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