"Service Manager Customer Contact","Customer Contact Team Lead","Customer Experience Manager","Customer Service Team Lead","Customer Contact Center Manager","Customer Service Operations Manager","Customer Experience Team Lead","Customer Service Quality Manager","Customer Contact Quality Manager"
hace 17 horas
Vereisen van de rol:
• HBO werk- en denkniveau
• Minimaal 2 jaar ervaring in een leidinggevende functie
• Passie voor de wereld van het Customer Contact
• In het Nederlands communicatief vaardig
Verantwoordelijkheden:
Als Teamleider ben je verantwoordelijk voor de directe operationele aansturing van een team van 15 tot 20 service adviseurs. Je coacht en ondersteunt jouw teamleden zodat zij het beste uit zichzelf halen. Je geeft een duidelijke koers aan, stelt prioriteiten en vertaalt afdelingsdoelstellingen naar individuele doelstellingen voor jouw teamleden. Je monitort de performance, KPI's, en budgetten, analyseert, bespreekt en stuurt actief bij samen met het team. Je neemt deel aan afdeling overstijgende projecten en taken en rapporteert deze aan de Manager Customer Contact Center. Je stimuleert positieve werkrelaties met collega's, leveranciers en klanten om samen de klantbeleving tot een succes te maken.
Wat wij bieden:
Je komt terecht in een professionele organisatie met een informele sfeer waar échte aandacht is voor jou als collega. Wij bieden uitstekende arbeidsvoorwaarden, zoals 37 vrije dagen, een jaarlijkse winstdeling, een goede pensioenregeling, een duurzaam inzetbaarheidsbudget, korting op je sportabonnement en nog veel meer. Je kunt je bij ons blijven ontwikkelen en doorgroeien naar andere functies binnen Carglass. Naast werk is er tijd voor fun, zoals teamuitjes, het Carglass Event en de jaarlijkse triatlon in Londen waar we ons samen inzetten voor de Carglass Foundation.
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