Customer Success Manager

hace 3 semanas


City, México Ogury A tiempo completo

Ogury is** a global adtech company** that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to **our exclusive data**, which is meticulously collected and crafted from millions of** self-declared customer surveys, enriched with billions of impactful data points, and refined by AI.** This results in audience insights and performance not available through any other adtech platform.

Founded in 2014, Ogury is a global organization with** a diverse team of 500+ people** across 17 countries.

At Ogury, **our vision unites us all**. But we know that it takes people from all walks of life to come together and make it happen. We **embrace and celebrate what makes us different**, creating a unique and winning culture where everyone **feels safe**, has access to **the same opportunities**, and is excited about bringing their **most authentic self to work**. Everyday.

**At Ogury, we will consider and champion all **qualified applicants for employment without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, gender expression, genetic predisposition, veteran, marital, or any other status protected by law. Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where **Ogurians are engaged and know they belong.**

**About The Role**:
Ogury is seeking an experienced Customer Success Manager to oversee all client service-related aspects of the sales cycle. The Customer Success Manager ideates and executes strategic solutions that will achieve clients' KPIs and objectives. In this role, you will oversee the entire process from pricing & campaign structure to seamless launch to the campaign wrap.

This is a client facing role where analytical individuals will thrive. The position is best suited for someone who can provide equal attention to a wide range of client needs and build lasting client relationships.

The Customer Success Manager is a team player who is not afraid to engage in the day-to-day responsibilities and act with rigor. This person is thrives in a dynamic environment where you will further develop your skillsets; with a focus on both personal and professional growth.

**What You Will Do**:
- Partner with Sales to determine a client's campaign objectives in order to craft insights-driven RFP responses, including pricing, insights-based targeting tactics & creatives
- Be your clients advocate and liaise with AdOps, Insights, Design and other internal departments to ensure campaign success during every stage of the sales cycle
- Provide insightful reporting for pre
- and post-sale presentations intended to drive retention and continued account growth
- Pinpoint upselling opportunities and work directly with sales teams to drive incremental revenue and ensure rebooking nurturing solid client relationships
- Deliver exceptional client service by providing deliverables and managing client expectations, while showcasing mobile marketing expertise
- Provide final reporting, insights, and recommendations - inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results

**What You Will Bring To Ogury**:
- Experience in AdTech and Mobile is required
- _ Proven deep understanding of digital media terminology, mobile industry trends and how the digital industry operated and the main client needs_
- Experience with 3rd party reporting, ad serving, and reporting systems including MOAT, Double Verify, IAS, DCM, Innovid, ComScore, etc.
- Fluent knowledge of various DSP platforms, buying models, and various channel buying (video, mobile, creative, etc)
- Dynamic individual that is able to effectively engage and present to a variety of audiences, including internal team members and external client contacts

LI-CM1 #LI-Hybrid

We thank you in advance for your interest in Ogury
- Applications will close on December 15, 2024._

Benefits vary by location but you can expect:
Competitive salary

Flexible working options

Generous holiday leave, in addition to the 13 national holidays

Life insurance plan

Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing benefits

Monthly Vouchers

Modern and collaborative working space in Mexico City

At Ogury we are a group of creative thinkers and action-takers that thrive in a diverse and inclusive workplace.



  • Mexico City Altair Engineering A tiempo completo

    Job Summary: We are currently looking for Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and...


  • Mexico City Nutanix A tiempo completo

    The Opportunity Nutanix is building a world-class Customer Success and Renewals organization and we are looking for a Manager of Customer Success at Mexico City  This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products.  The ideal...

  • Manager, Customer Success

    hace 4 semanas


    Mexico City Gigamon A tiempo completo

    Description At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers...


  • City, México Outreach A tiempo completo

    About the Team - The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth. The Role - As the Manager of Customer...


  • Mexico City Maersk A tiempo completo

    The Opportunity: Customer Success Manager We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in...


  • Mexico City InEvent A tiempo completo

    ABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...


  • City, México Outreach A tiempo completo

    **About The Team** - The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and...


  • City, México Outreach A tiempo completo

    **About the Team** The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth. **The Role** The primary purpose of...


  • Mexico City Gigamon A tiempo completo

    Description At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate...


  • City, México goFLUENT A tiempo completo

    goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction. We are a mission-driven...


  • Mexico City Tokeet A tiempo completo

    Customer Success Account Manager - Fluent in English & Spanish Company Description:Tokeet provides SaaS software and support for our customers. This burgeoning industry is sometimes called Property Management Software (PMS), and it is all about managing the tasks necessary to coordinate bookings on multiple web sites, communicate with guests and work staff,...


  • City, México Emplifi A tiempo completo

    Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital **About the Customer Success Team** The Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their objectives and...


  • Mexico City Teamtailor A tiempo completo

    Let's build the future together!Teamtailor is an Employer Branding and an ATS SaaS platform used by over 9 000 companies, 200.000 users in 90 countries around the world .Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an...


  • Mexico City Cyberark A tiempo completo

    Job DescriptionAs an Enterprise Customer Success Manager at CyberArk, you will use your skillset to build key relationships, working closely with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement best- in- class Access and Identity products from CyberArk. The E-CSM works with mid-to-large enterprise...


  • Mexico City Gigamon A tiempo completo

    Description At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate...


  • Mexico City Signifyd A tiempo completo

    As a Senior Customer Success Manager (CSM) with Signifyd, you’ll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers’ and company’s expected outcomes. We are looking for team members who are...


  • City, México Emplifi A tiempo completo

    Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital **About the Customer Success Team** The Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their objectives and...


  • City, México Dataseat A tiempo completo

    **Mexico City**, **México**, **Mexico**Verve DSP, Business**: **Job description**: **Who We Are** Verve Group has created a more efficient and privacy-focused way to buy and monetize advertising. Verve Group is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and...


  • City, México Ogury A tiempo completo

    Ogury is** a global adtech company** that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to **our exclusive data**, which is meticulously collected and crafted from millions of**...


  • Mexico City Thomson Reuters A tiempo completo

    About the Role In this opportunity as a Customer Success Manager , you will: Develop a trusted advisor relationship with customer key stakeholders and Executive sponsors such that all Tax Accounting activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their Thomson Reuters solutions...