Coordinador de Customer Success | Sector Financiero

hace 2 meses


Mexico City Global Executive México A tiempo completo

Global Executive está buscando el próximo Coordinador de Customer Success para una destacada empresa transnacional del sector financiero


Estamos buscando un Coordinador de Customer Success para liderar la definición e implementación de estrategias omnicanal que aseguren una experiencia excepcional y consistente para nuestros clientes en todos los puntos de contacto, tanto físicos como digitales. Si tienes experiencia en Customer Success y te apasiona mejorar la experiencia del cliente, esta oportunidad es para ti



Responsabilidades clave:


  • Diseñar y gestionar canales multicanal: Identificar las necesidades de cada área para ofrecer a los clientes el medio de contacto adecuado.
  • Implementar y consolidar la estrategia omnicanal: Asegurar que todos los puntos de contacto reflejen los atributos de la marca y ofrezcan una experiencia fluida y consistente.
  • Gestionar plataformas digitales: Monitorear y gestionar incidencias y solicitudes de los clientes a través de canales digitales, garantizando tiempos de respuesta eficientes.
  • Generar informes de incidencias: Emitir reportes mensuales para identificar tendencias y áreas de mejora, asegurando el cumplimiento con los proveedores.
  • Onboarding y soporte: Proporcionar recursos y soporte para maximizar el uso de la plataforma por parte de los clientes, promoviendo la autoatención y reduciendo la dependencia de operadores.




Requisitos:

Buscamos profesionales titulados en Marketing, Comunicación o áreas afines, con al menos 3 años de experiencia en Customer Success, preferiblemente en el sector fintech o de información financiera. Se evaluarán habilidades en gestión de canales omnicanal, excelente capacidad de comunicación y conocimiento avanzado en Business Intelligence y Excel. Es deseable un nivel intermedio de inglés para comunicación con equipos internacionales.




¿Qué te ofrecemos?


Modalidad de trabajo híbrido: Lunes a viernes.

Oficina ubicada en Miguel Hidalgo, CDMX.

Salario competitivo + incentivos por desempeño.

Oportunidad de crecimiento y desarrollo profesional en una empresa líder del sector financiero.

Acceso a tecnología avanzada y un entorno de trabajo innovador.

¿Te identificas con el reto? Postúlate hoy mismo y forma parte de un equipo dinámico y orientado al éxito


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