Supervisor Quality
hace 2 semanas
Responsibilities - Supervisor Related
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities.
Preparing reports and analyzing data to assist management as they determine call center goals.
Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates
Organize workflow and ensure that employees understand their duties or delegated tasks
Pass on information from upper management to employees and vice versa
Prepare and submit performance reports
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Provide weekly and monthly team meetings
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Call Center Supervisor
hace 1 semana
Hermosillo, México Intugo A tiempo completoWe keep growing! Join us as a Call Center Supervisor. Your primary responsibility will be to oversee and manage the day-to-day operations of a call center. You will be responsible for leading and supervising a team of call center agents, ensuring high-quality customer service, meeting performance targets, and driving operational efficiency. You will play a...
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Supplier Aqpq
hace 1 semana
Hermosillo, México LATECOERE A tiempo completo**Job Activities** - On a scope of production and NPI programs, defines and implements a comprohensive quality surveillance plan including APQP in NPI phase and supplier quality control plan in production phase, per QMS requirements - Responsability for supplier advanced quality planning activities including reviews with customers and internal quality...
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Temporary QC Junior Supervisor
hace 4 semanas
Hermosillo, México ProducePay A tiempo completoProduce Pay Inc. is a new tech-based cash flow solution that provides domestic and foreign fresh produce farmers (growers) who ship to the U.S. with immediate access to distribution and financing. Produce Pay’s solutions provide the working capital for fresh-produce growers’ need to complete their harvest and grow.By leveraging our international network,...
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Certified Optima Solutions Professional Lead
hace 4 semanas
Hermosillo, México PPG Industries A tiempo completoAs a CERTIFIED OPTIMA SOLUTIONS PROFESSIONAL LEAD, you will complete technical service activities to meet customer requirements. Develop actions to maintain the sustainability and profitability of the business. You will report to the Optima Solutions Supervisor. **Key** Responsibilities** - Propose solutions and improvements in customer processes for an...
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Mgr Ii Strategic Sourcing
hace 4 semanas
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Strategic Sourcing Teams develop and implement multi-year strategies for assigned commodities, suppliers and parts/services to achieve established goals in supplier quality, delivery, price and service. They align strategy and execution with cross-functional partners such as engineering, manufacturing, product management and functional...
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Customer Service Team Lead
hace 4 semanas
Hermosillo, México Intugo A tiempo completo**Responsibilities**: - Supervise and support a team of customer service representatives to achieve performance goals and deliver outstanding service. - Provide guidance, coaching, and feedback to team members to enhance their skills and improve customer interactions. - Monitor team performance and identify areas for improvement, implementing strategies to...
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Mgr I Materials Planning
hace 4 semanas
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Materials Planning Teams are responsible for the plans, schedules, and monitoring of the movement of material through the production cycle. They determine quantity and order date for materials to meet production or engineering schedules, initiate purchase or production requisitions compliant with supply agreements, and develop the schedule...
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Buyer Iv
hace 5 días
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Purchasing Teams are responsible for obtaining materials, components, equipment and services, gather quotations, examine bids, and award contracts. They perform cost analysis and volume planning for commodities, evaluate vendor reliability and develop new supply sources where required. They coordinate purchasing activities with the...