Analyst, IT

hace 7 meses

Guadalajara, México BAXTER A tiempo completo

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**About Us: Baxter´s mission**
Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

**Your team**

We develop quality products with the patient in mind, so our marketing efforts are also patient-centric. That means you can be proud of our work and the value we provide to people every day.
As a large, multinational organization, you have the opportunity to expand your knowledge through collaboration with a variety of individuals, exposure to different facets of our portfolio, and a supportive leadership team that encourages ongoing development.

**Your role at Baxter**
As Analyst, IT - Network, you will ensure Baxter´s Network infrastructure to operate at an optimal level using metrics and report tools to identify problems or opportunities for improvements. You will manage a network fault detection tool such as Solarwinds and all activities and tasks to restore network services at all basic levels. The primary purpose of this role is to solve network faults via a process consistent with ITIL, best practices and scripts. This role includes managing day-to-day network operations to ensure 100% network health and to proactively seek out all performance KPI’s and metrics to prevent issues before they can occur. L1’s will solve up to 80% of all network faults independently and ensure appropriate escalation with L2 and others to solve the remaining 20% complex incidents.

**What you'll be doing**
- Provide technical support, performing root cause analysis, and troubleshooting for problem resolution.
- Engage and interface with other suppliers, carriers, ISPs and network personnel to drive fault resolution including investigation, analysis and RCA documentation.
- Be on duty and accountable to ensure Global Network health with focus on assigned region but will overlap and cross other regions and time zones as necessary to drive or assist with critical network faults impacting business or IT systems functionality.
- Engage other support personnel including within the EOC, Baxter network engineers and Cisco CMS and Cisco TAC as needed to manage a fault event to drive efficiency and effectiveness in resolving network issues.
- Create process and follow existing process, best practices, SOPs, compliance and training requirements. This includes following and using Baxter's Remedy change control as well as manage tickets on this platform to ensure effective fault communications and awareness.
- Manage, maintain, troubleshoot, and insure stable operations for all network servers, physical and virtual.
- Support international network and system operations 24/7.
- Manage the Cisco Phone System including Call Managers, Call Center Express, Unity Connections voice mail and external VOIP Softphone users.
- Troubleshoot the VPN and other remote connection issues related to firewalls, routers, servers and network bandwidth.w
- Manage WAN connection to Hill-Rom, as well as remote customer locations.
- Coordinate the install/updates, patches and service packs on servers and software packages throughout the enterprise.
- Manage and troubleshoot infrastructure including routers, switches, ASA/PIX firewalls, power, HVAC, fire suppression and wiring. Determine when more involved issues should be outsourced and manage work done by outside vendors.
- Investigate, source, price and order network hardware and software.
- Build and configure servers as needed for various IT projects.
- Design, build, manage and upgrade ERP and QMS backend servers and SQL databases.
- Manage reporting online services, connections and update scripts.
- Maintain Cisco wireless hardware and networks including Prime, ACS and MSE servers.
- Manage EMC Storage Area Network, iSCSI switching and VMWare host connections.
- Monitor the PRI (phone line), analog lines and TW 35mb fiber connection. Work with TW

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