Technical Support Engineer
hace 2 semanas
Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation features. We are currently in search of a great **Technical Support Engineer** who has a strong background in VoIP / contact center software.
He/She should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate a team to achieve specific goals are essential skills to perform well in this position.
**Responsibilities**:
- _ As a Technical Support Engineer you should be able to find software solutions that would help: _
- Sales team to sell our products.
- Support team to resolve issues.
- Customer success team to provide feature request updates to maintain a good relationship with clients.
**_You are expected to:_**
- Work alongside sales team in discovering client’s business challenges and creates a unique solution prototype to present back to their decision-makers, illustrating value and benefits.
- Be in the loop with any potential problems in the support team that would require an updated software or a new one.
- Help maintain a professional relationship with clients together with the customer success team to learn the challenges they’re facing and implement them according to their needs.
- Work with the Engineering team in creating, fixing, and updating our products' features and logic.
**Requirements**:
- Proven work experience as a Support Engineer or similar roles
- Experience in setting up and doing technical support for VoIP / call center systems / Dialer accounts
- Hands-on experience with help desk and remote control software
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with exceptional problem-solving skills
- Can demonstrate and explain API knowledge.
- Have general knowledge of web technologies and related tools.
- B2B SaaS experience is a must
- Excellent written and verbal communications skills
- BSc degree in Computer Science, Information Technology or relevant field
**Salary**: 1200-1500USD/month based on experience
**Note**: This is a fully Remote Role
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