![AVI-SPL MEXICO](https://media.trabajo.org/img/noimg.jpg)
Technical Support Engineer TrilingÜe Español
hace 2 semanas
The AVI-SPL Technical Support Engineer (TSE) can be the initial or secondary contact point for AVI-SPL customers contacting our Global Help Desk. The TSE Level 1 will work with the Global Help Desk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. This position requires excellent customer service, organizational, time management, problem solving and interpersonal skills.
**Essential Duties and Responsibilities**
- Adhere to client Service Level Agreement terms and conditions
- Maintain a positive, empathetic, and professional attitude towards customers
- Ensure that customers receive prompt and efficient technical support of AV and Video Conferencing solutions
- Respond promptly to customer inquiries and document interactions
- Maintain a case load while managing other common tasks, including but not limited to: triage/root cause analysis, dispatching field technicians and ordering parts/issuing return merchandise authorization
- Participate in On-site dispatching, technical troubleshooting and case remediation
- Participate as needed in prescribed training curricula
- Follow up on open issues with escalation groups to provide feedback to customer
- Assist senior Technical Support Engineers with administrative tasks
- May need to travel to various job sites
- Provide client support to users in the operations and configuration of videoconferencing systems
- Other duties assigned as needed
**Skills and Abilities**
- Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
- Self-starter capable of working independently and meeting deadlines
- Excellent verbal and written communication and interpersonal skills
- Ability to balance multiple tasks with changing priorities
- Excellent structured problem-solving skills
- Time management skills and attention to detail
- Ability to troubleshoot basic to intermediate AV and video teleconferencing issues
- Demonstrated understanding of AV room schematics as well as floor plans
- Proficient with workplace databases and tools
**GOALS / OUTLOOK OF THE POSITION**
- Become familiar with AVI-SPL people, processes, and systems
- Develop an understanding of AVI-SPL measured CSAT and NPS metrics and how the role impacts these scores
- First 90 Days:
- Introduction to AVI-SPL Systems and Processes
- Evaluation of current AV/VTC Knowledge
- Customer Service Fundamentals
- Able to navigate AVI-SPL file structure
- Next 9 Months:
- Continued learning on AVI-SPL Systems and Processes
- Continued work in obtaining mid-level industry specific certifications
- Asset to TSR role
- Obtain manufacturer training to meet industry standards (Determined by AVI-SPL)
**Education and/or Experience**
- 2-4 years customer service experience preferred
- Minimum 2-3 years AV/teleconferencing experience preferred with a minimum 300 hours of field work.
- Preferred knowledge of Logitech Tap Controller
- Required knowledge of Zoom Room solutions
- Required knowledge of Microsoft Teams Room solutions
- Networking Knowledge Preferred
- Advanced manufacturer certifications (Crestron, AMX, Cisco, Poly, Biamp)
- Basic Understanding of Control/Video/Audio Systems
- Basic Understanding of UCC Platforms
- Appspace/Google Cloud/Microsoft/Zoom
- Knowledge of video teleconferencing endpoints and infrastructure
- Knowledge of AV control systems and integrated room peripherals
- Field Experience Preferred
**Salary**: $25,000.00 - $35,000.00 per month
**Experience**:
- Zoom: 1 year (required)
- Teams Meetings: 1 year (required)
- Logitec Rally: 1 year (required)
**Language**:
- portugués (required)
Work Location: Remote
-
Technical Support Engineer
hace 3 semanas
Desde casa, México Base A tiempo completoBase is a Customer Lifecycle Marketing SAAS platform, building the Customer-led Growth (CLG) category and ecosystem. We’re searching for an energetic, tech-savvy Technical Support Engineer who can provide Tier 1+ 2 technical support to our customers, allowing them to realize the maximum value of Base, assuring our platform is up and running as...
-
Technical Support Engineer
hace 2 meses
Desde casa, México iMin A tiempo completo**Main Duties and Responsibilities**: Territory in charge: Latam + Europe region **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the...
-
Technical Support Engineer
hace 1 semana
Desde casa, México iMin A tiempo completoMain Duties and Responsibilities:Territory in charge: Latam + Europe regionPre-Sales: Conduct quality product training and technical guidance to customer to resolve technical problems Build quality relationship with customers and managers Provide in house technical support to sales staff Leading the design of the program for the customer Constantly collect...
-
Application Support Engineer
hace 4 semanas
Desde casa, México Fluent Trade Technologies A tiempo completo**Fluent Trade Technologies** is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets. Fluent is a market leader with a significant tier 1 & 2 client base in the financial world, We are growing and inviting you to join our Filipino team as **Application Support Engineer (Linux /** **FinTech/Trading) **Position...
-
Technical Support Engineer
hace 2 meses
Desde casa, México iMinTech A tiempo completo**Main Duties and Responsibilities**: **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...
-
Latam Technical Support Engineer
hace 1 semana
Desde casa, México iMinTech A tiempo completoMain Duties and Responsibilities:Pre-Sales Conduct quality product training and technical guidance to customer to resolve technical problems Build quality relationship with customers and managers Provide in house technical support to sales staff Leading the design of the program for the customer Constantly collect and feedback on customers and market's...
-
IT Support Engineer
hace 2 semanas
Desde casa, México Definity First A tiempo completoWe are seeking a highly skilled and motivated **IT Support Engineer** to join our team. As a **remote position** based in **México **&** LATAM**, you will play a crucial role in troubleshooting and providing technical support to our customers. If you are a self-motivated individual with a passion for technology and excellent communication skills, we invite...
-
Wifi Support Engineer
hace 2 semanas
Desde casa, México Staff4Me A tiempo completoStaff4Me is currently looking for a skilled and dedicated Wifi Support Engineer to join our team. As a Wifi Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. You will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi...
-
Latam Technical Support Engineer
hace 2 meses
Desde casa, México iMinTech A tiempo completo**Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...
-
Tier 1 Support Engineer
hace 2 semanas
Desde casa, México Definity First A tiempo completoWe are looking for a **Tier 1 Support Engineer **to join our team. This position is to work **remotely **as a** freelancer**. The Tier 1 Support Engineer will be responsible for providing first-line technical assistance to our clients and internal users. The main goal will be to resolve issues and respond to inquiries related to hardware, software, and...
-
Latam Regional Technical Support Engineer
hace 1 semana
Desde casa, México iMinTech A tiempo completoMain Duties and Responsibilities:Pre-Sales Conduct quality product training and technical guidance to customer to resolve technical problems Build quality relationship with customers and managers Provide in house technical support to sales staff Leading the design of the program for the customer Constantly collect and feedback on customers and market's...
-
Associate, Global Technical Support
hace 3 semanas
Desde casa, México Ciena A tiempo completo**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Cloud Support Engineer
hace 3 semanas
Desde casa, México Puresoftware Limied A tiempo completo**Base Location: Mexico (All location) - Remote** **Experience Required: 1+ Years** **Interview Round: 3** **Role**: We are looking for Cloud Technical Engineer(s) to join our OCI tech support group, who are customer focused with technical support experience to build a world-first and best in class customer experience. You will be responsible for post-sales...
-
Latam Regional Technical Support Engineer
hace 2 meses
Desde casa, México iMinTech A tiempo completo**Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...
-
Remote Technical Support
hace 3 semanas
Desde casa, México Far Out Solutions A tiempo completo'''Job Overview:''' We are seeking a highly motivated and skilled Technical Support professional to join our team. As a Technical Support, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running smoothly. This is an excellent opportunity for someone with strong problem-solving skills and a...
-
Junior Sl2 Technical Support Engineer
hace 1 semana
Desde casa, México Luxoft A tiempo completoProject Description**: US Based client, operating in data analytics and datadriven insights area, working on a building of solutions for data acquisition, storage, processing and analysis for big enterprises. Our client was formed by an experienced management team and is backed by several of the world's largest hedge funds to solve some of the most...
-
Technical Support Engineer
hace 1 semana
Desde casa, México CrowdStrike A tiempo completo#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical...
-
Technical Support Specialist
hace 2 semanas
Desde casa, México Ruptela A tiempo completoRuptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and support. This way...
-
Technical Support Specialist
hace 3 semanas
Desde casa, México Ruptela A tiempo completo**DESCRIPTION** Ruptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and...
-
Technical Support Engineer
hace 1 semana
Desde casa, México CrowdStrike A tiempo completo#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical...