IT Operations Manager

hace 3 meses

San Pedro Garza García N L, México John Deere A tiempo completo

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Title: IT Operations Manager - Digital Workspace Experience - Monterrey

Primary Location: San Pedro Garza Garcia

Function: Technology (CA)

John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets.

**Main Responsibilites**:

- Identify Global Opportunities to standardize & optimize User Experience leveraging Global sourcing strategy
- Design exceptional User Experience using effective combination of innovative technologies and Global sourcing strategy
- Drive consistent results using effective Metrics Based Management of Global Vendor Operations and managing internal and external resources to deliver outstanding Global operations
- Review and Report on Key Operational Metrics with Key Stakeholders and ensure effective & timely escalation process is used in case of SLA non-compliance
- Eliminate reoccurrence of systemic issues in Digital Workspace Experience solutions using data driven approach to make high quality decisions to improve overall quality
- Identify & Deliver projects working with Global suppliers and Deere team members
- Participate in Major Incident Response & VIP Issues globally to ensure efficient & effective restoration of services even in ambiguous situations
- Ensure Global supplier and all other hardware, software & services contracts are effectively & efficiently managed keeping Deere in compliance
- Develop, report and manage leading risks for Digital Workspace Experience solutions that can impact operations using data driven approach

**What Skills You Need**:

- 7+ years extensive technical knowledge and background across a wide breadth of IT systems and technologies
- 3+ years of experience in leading delivery of Global Scale IT solutions
- 3+ years of experience in managing large projects/programs
- Proven experience in leveraging Data & Insights to identify & implement systemic improvements
- Proven experience providing constructive performance feedback, managing organizational budget, people and processes
- Demonstrated effective verbal and written communication skills with emphasis on persuasive communication, tact, and negotiation
- Building effective & meaningful relationships across different stakeholders to gain trust and understand business needs

**What Makes You Stand Out**:

- Ability to lead change and adept at getting buy-in for change based upon seeking what is best for the entire company
- Experience in deploying & Maintaining Digital Workspace Experience Solutions
- Fundamental understanding of AI/ML and working experience with GenAI

**Education**:

- Bachelor’s degree in an Computer/Software Engineering, Computer Science, or Information Technology discipline
OR
- Bachelor’s degree with equivalent experience (10+ years applied engineering experience)

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