Senior IT Operations Architect

hace 1 semana


San Pedro Garza García, Nuevo León, México SAP A tiempo completo

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

About the Team:

Corporate Processes & Information Technology (CP&IT) is the internal IT department providing efficient IT solutions, technology and operational support to our Lines of Businesses (LoBs) with a strong focus on end user-centricity. CP&IT is delivering business applications, classical on premise and SaaS solutions, hybrid Solutions, mobile apps, web & HANA Cloud Platform-based applications, as well as workplace technology and infrastructure services.

Within CP & IT, the OCC (Operations Control Center) belongs to the IT Operations team and is responsible for 24x7 safeguarding for our mission critical SAP systems and applications. This team is vital and has the full support of key stakeholders in IT as well as in the LoB units on all management levels.

We are looking for an IT Architecture Senior Specialist/Expert with strong communication skills and customer empathy. You will work in an international team in a challenging environment with many exciting topics.

What you'll do:

  1. Manage, support and drive de-escalations during major incidents.
  2. Serve as the single-point-of-contact for all stakeholders during major incidents.
  3. Drive/moderate discussions between key stakeholders and experts.
  4. Communicate to senior management on an executive level in case of major incidents.
  5. Drive and support problem management for major incidents.
  6. Drive continuous improvement of the operational services in terms of process design, tools, operational efficiency, reducing TCO, support quality and customer satisfaction.
  7. Takes personal initiative to improve processes and develop new approaches to tasks.
  8. Maintain a healthy LoB relationship within IT Operations.
  9. Coordinate and lead project safeguarding activities across all involved application and infrastructure teams.

What we expect from you:

  1. Bachelor's degree in computer science, Information Technology, or related disciplines.
  2. 5+ years professional working experience in the IT area.
  3. Strong experience in working with business in a customer-oriented manner and with proactive service attitude.
  4. Understanding of business process operations and sound knowledge of the main internal systems at SAP.
  5. Experience in working with senior management.
  6. Ability to work in virtual setups and to build networks.
  7. Excellent verbal and written communication skills.
  8. Fluent English language skills are mandatory.
  9. Technical background in business application and understanding of SAP Solutions or NetWeaver Technology systems is preferred.

Please upload your resume in English.

#J-18808-Ljbffr

  • San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    Senior IT Operations Architect - De-Escalation LeadOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and aligns with our purpose-driven and future-focused work. Apply...

  • IT Operations Specialist

    hace 1 semana


    San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    About the Role:The SAP SE Corporate Processes & Information Technology (CP&IT) team is seeking an experienced Senior IT Operations Architect to join their dynamic team. This role will focus on de-escalating major incidents, serving as a single point of contact for stakeholders, and driving problem management.Key Responsibilities:Manage and support...

  • SAP Solutions Architect

    hace 1 semana


    San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    Job Summary:We are seeking an experienced Senior IT Operations Architect to join our team. As a key member of the CP&IT team, you will be responsible for managing de-escalations during major incidents, communicating with senior management, and driving continuous improvement of operational services.Main Responsibilities:Develop and maintain effective incident...

  • Enterprise IT Manager

    hace 1 semana


    San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    About the Job:We're looking for an experienced Senior IT Operations Architect to join our CP&IT team. As a key member of the team, you'll be responsible for managing de-escalations, communicating with stakeholders, and driving problem management.Key Responsibilities:Manage and resolve complex technical issues.Communicate with senior management on critical...

  • IT Operations Expert

    hace 1 semana


    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the Role:We are seeking a highly skilled IT Operations Expert to join our team. As an expert in IT operations, you will be responsible for managing and supporting our mission-critical SAP systems and applications.You will work closely with cross-functional teams to drive continuous improvement of operational services, focusing on process design, tools,...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    **We help the world run better**At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.How?We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the Team:Our Corporate Processes & Information Technology (CP&IT) team provides efficient IT solutions and technology support to our Lines of Businesses (LoBs). We are focused on delivering business applications, classical on-premise and SaaS solutions, hybrid Solutions, mobile apps, web, and HANA Cloud Platform-based applications.The OCC (Operations...

  • De-Escalation Lead

    hace 1 semana


    San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    About the Team:Our CP&IT team is dedicated to providing efficient IT solutions and operational support to our Lines of Businesses (LoBs).Job Summary:We're seeking an experienced Senior IT Operations Architect to join our team. As a key member of the CP&IT team, you'll be responsible for managing de-escalations, communicating with stakeholders, and driving...

  • EDISolutions Architect

    hace 1 semana


    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Job OverviewJohnson Controls is seeking a highly skilled EDI Solutions Architect to manage and support electronic data interchange processes and systems. This role involves ensuring data integrity, troubleshooting EDI issues, and collaborating with IT and business teams to optimize EDI workflows.Main ResponsibilitiesManage EDI transactions and coordinate...


  • San Pedro Garza García, Nuevo León, México Perkins&Will A tiempo completo

    Key ResponsibilitiesProvide comprehensive technical support and maintenance services for studio IT infrastructure.Maintain effective relationships with internal stakeholders, including Operations Directors and Managing Directors.Demonstrate initiative and adaptability in a fast-paced environment.The successful candidate will be responsible for resolving...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About Our Company Culture:We are a company that values innovation, collaboration, and employee growth. Our culture is focused on building breakthroughs together, embracing differences, and recognizing individual contributions.We offer a highly collaborative team environment, a strong focus on learning and development, and a variety of benefit options for...

  • It Operations Manager

    hace 3 semanas


    San Pedro Garza García, Nuevo León, México John Deere A tiempo completo

    There are 7 billion people on this planet.And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate.Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere.And it's why we're investing in our people and our technology like never before in our...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job OverviewSAP SE is a leading provider of enterprise software solutions, empowering organizations to innovate and succeed in the digital economy. We are seeking an experienced Cloud Systems Architect to join our team, bringing expertise in designing and implementing scalable, secure, and efficient cloud infrastructure.About the RoleThis is a key position...

  • Senior Operations Analyst

    hace 3 semanas


    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    **What you will do?Job Scope & Purpose****How you will do it?Essential Job Responsibilities****Incident Management, Problem Management**- Identify and implement solutions for recurring incidents and problems to minimize downtime for impacted IT services.- Ensure timely resolution of incidents within predefined SLAs.- Record all incidents and problems in a...


  • San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    Job DescriptionThe Senior IT Specialist will be responsible for ensuring the availability of SAP systems running in our private cloud environment. This includes responding to alerts and incidents, troubleshooting issues, and providing escalation support as needed.The ideal candidate will have a strong background in SAP technologies, including NetWeaver and...

  • It Analyst

    hace 2 semanas


    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    IT AnalystWhat you will do ?As an IT Analyst, you will report directly to the Manager of IT Operations for Time and Attendance Applications.Your responsibilities will include the execution of operational aspects related to Kronos Workforce Central, Workforce Management Pro, and our related time systems.This will involve collaborating with cross-functional...

  • IT Analyst

    hace 2 semanas


    San Pedro Garza García, Nuevo León, México Johnson Controls, Inc. A tiempo completo

    IT AnalystWhat you will do?As an IT Analyst, you will report directly to the Manager of IT Operations for Time and Attendance Applications. Your responsibilities will include the execution of operational aspects related to Kronos Workforce Central, Workforce Management Pro, and our related time systems. This will involve collaborating with cross-functional...

  • Senior Project Architect

    hace 2 semanas


    San Pedro Garza García, Nuevo León, México Perkins&Will A tiempo completo

    As a Senior Project Architect, you will:Provide technical leadership and documentation coordination including development of design drawings, technical documentation, and leading project team assignments.Direct production of schematic, design development and construction documents; make decisions and negotiate critical issues in collaboration with Project...


  • San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior IT Project Coordinator to join our team at Johnson Controls. The successful candidate will be responsible for providing vital assistance to the Program Manager, ensuring the successful delivery of projects.Key Responsibilities:Create and update project presentations for project statuses,...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    About UsWe are a leading provider of enterprise software solutions, dedicated to helping our customers run better. Our company culture is built on collaboration, innovation, and a shared passion for making the world a better place.Job DescriptionAs a Senior Linux & Cloud Administrator, you will be responsible for designing, configuring, and administering our...