IT Operations Specialist

hace 2 semanas


San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

About the Role:

The SAP SE Corporate Processes & Information Technology (CP&IT) team is seeking an experienced Senior IT Operations Architect to join their dynamic team. This role will focus on de-escalating major incidents, serving as a single point of contact for stakeholders, and driving problem management.

Key Responsibilities:

  • Manage and support de-escalations during major incidents.
  • Communicate with senior management on an executive level in case of major incidents.
  • Drive continuous improvement of operational services in terms of process design, tools, and customer satisfaction.
  • Take personal initiative to improve processes and develop new approaches to tasks.

Requirements:

  • Bachelor's degree in computer science or related disciplines.
  • 5+ years of professional working experience in the IT area.
  • Strong experience in working with business in a customer-oriented manner and with a proactive service attitude.
  • Understanding of business process operations and sound knowledge of main internal systems at SAP.

Please upload your resume in English.

About the Team:

CP&IT delivers business applications, classical on-premise and SaaS solutions, hybrid solutions, mobile apps, web & HANA Cloud Platform-based applications, as well as workplace technology and infrastructure services.



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