Solution Consultant

Industry: IT-Software / Software Services / Testing

Experience Range: 5 - 10 Years

Qualification: Graduation

Job Description:

About Us:

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at aeriestechnology.com.

About Business Unit:

ARCOS provides innovative workforce management solutions that help utilities and airlines manage people, work, and assets in a single platform. ARCOS enables utilities to quickly mobilize personnel for blue and grey sky work, manage native and non-native crews in a single system, and accelerate operations with field mobility tools that deliver real-time situational awareness. Our airline customers use us to ensure ground and flight crews are available to keep planes on schedule. Read about us at arcos-inc.com.

Roles and Responsibilities:

Position Summary:

The Solution Consultant will design, deliver, and execute business solutions and the activities of implementing ARCOS product solutions to new and existing customers. Work directly with customers to determine business rules and processes. Assist with completing configuration documentation, implementation, and train customers to test and prepare for go-live. Ensure that implementations of ARCOS product solutions are accomplished within prescribed time frames and standards.

Responsibilities:

• Demonstrate strong knowledge and adherence of the ARCOS Solutions Delivery Framework within assigned product solution areas.
• Facilitate demos of assigned product solutions with sales staff to determine customer configuration requirements and feasibility for successful implementation.
• Contribute to pre-sale whiteboard sessions, rough order of magnitude scope documents, and formal scopes of work used to specify required deliverables for a product solution implementation project.
• Development of presentation materials focused on product solutions for key project implementation meetings and internal training as assigned.
• Coordinate and facilitate product solution configuration project-related meetings with customer stakeholders, including leading and/or co-leading Implementation Workshops and Configuration Walkthroughs on-site at customer locations and remotely.
• Oversee analysis of requirements and data submitted by customers. Perform analysis of requirements and level of “fit” to ARCOS product solutions.
• Ability to act as an individual contributor on a project, primarily as a product subject matter expert (“SME”) leading all configuration for assigned product solutions aligned to customer contracted deliverables.
• Communicate project status to ARCOS project manager, team members, management, and client as deemed necessary.
• Implement product solution configuration and testing plans based on customer requirements.
• Responsible for the User Acceptance Testing requirements (test script creation and customer feedback processing) within any given project and product solution delivery.
• Work directly with customers to establish optimal implementation of operational workflow to enable ease of project plans and manage each phase of projects.
• Provide excellent customer service and professionalism to ARCOS customers and internal departments.
• Assist with coordination of ARCOS Engineering developers to ensure proper configuration of ARCOS product solutions and testing team to ensure complete testing of ARCOS product solutions.
• Accountable for simultaneous, multiple small/medium product solution implementation projects.
• Support and influence incremental business opportunities at new and existing customers and/or partners and effectively communicate to Sales and Management.
• Other duties as assigned.

Requirements:

Individuals in this position should have:

• Bachelor’s degree from an accredited college or university or equivalent experience.
• A minimum of five years’ experience working directly with customers on needs analysis and implementing software applications or related IT projects.
• Ability to read, analyze, and interpret general business documents, technical procedures, and customer reference materials.
• Ability to write reports, training materials, and procedure manuals.
• Ability to act as an individual contributor on a customer project, primarily as a product solution subject matter expert (“SME”) for two or more ARCOS product solutions.
• Reasoning ability to interpret an extensive variety of technical instructions in mathematical or diagram form and work with abstract and concrete variables.
• Competency with Salesforce, Office 365, and Jira.
• Excellent typing skills, strong grammar, and spelling abilities.
• Attention to detail, and knowledge of basic operational hygiene.
• Status reporting.
• Conduct actions with integrity and accountability.
• Working knowledge of UNIX/AIX and SQL.
• Ability to have 50% travel, including domestic and international. The ability to travel by air is mandatory. Must possess a valid driver’s license.

ARCOS Team in Mexico:

In 2023, ARCOS set up its office in Mexico in partnership with Aeries – to consolidate its global operations in Guadalajara, Mexico.

THE TOP REASONS TO JOIN US:

• Mission Driven, Growing Company:
  Small but mighty At ARCOS, you get to be on the founding team in Mexico. At ARCOS, you won’t be a number – every employee matters and contributes to our mission of making a difference in the lives of local communities, especially during emergencies such as weather (storms) & rebuilding utilities.
• Flexible Schedules & Remote Work:
  At ARCOS, we enable employees to flex their hours to accommodate other aspects of their lives outside of the workplace, to support employees’ work-life balance.
• Professional Development & Career Pathing:
  At ARCOS, we encourage each employee to own and work on their Professional Development Plan through our coaching program, where you are matched with your direct manager or any other employee in the company. With your coach, you work to set goals and a plan for whatever your career aspirations are

Company Culture:

At ARCOS, we believe in fostering a culture of ownership, accountability, and teamwork. We value the collective strength of our team and understand that our success results from our collaborative efforts. We’re not just looking for employees; we’re seeking partners in our mission. If you take pride in your work, are always eager to learn and grow, and believe in the power of teamwork, we want you on our team.

ARCOS is committed to creating an environment of mutual respect where equal opportunities are available to all. We embrace the diversity of our team members and are dedicated to creating an inclusive environment for all employees. Discrimination is not tolerated within our organization; we encourage people from all walks of life to apply. We stand behind the belief that the more diverse and inclusive we are, the more impactful our work will be. All employment is decided based on qualifications, merit, and business needs.