Manager, Ies Service Excellence

hace 3 semanas

Querétaro Qro, México WK Kellogg Co A tiempo completo

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 118 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet - today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.

Advance your career and make a meaningful impact as a **Service Excellence Manager** at our Querétaro office. In this pivotal role, you’ll drive operational excellence within the WKKC IES organization by implementing the **Kellogg Work System (KWS)** principles. Your expertise will foster a culture of continuous improvement, enhance user experiences, and deliver measurable efficiency gains across processes and teams.

This role requires strategic oversight of key initiatives, performance metrics, and governance, while maintaining the organization’s budget and aligning efforts with IES-BU priorities. Success will be measured by your ability to execute high-impact projects and improve customer satisfaction scores.

**HERE’S A TASTE OF WHAT YOU’LL BE DOING**
- **Drive Operational Excellence**: Lead site administration efforts through KWS programs such as OGSM, DSHs, and monthly results tracking.
- **Champion Continuous Improvement**: Collaborate with process leads to embed a CI mindset, identify transformation opportunities, and implement sustainable improvements across end-to-end processes.
- **Measure and Enhance Customer Experience**: Develop tools and strategic plans to address feedback, improve CSX scores, and ensure actionable insights.
- **Lead Key Initiatives**: Build business cases, secure resources, track progress, and deliver sustainable outcomes for critical projects.
- **Manage Budgets**: Monitor and report on the WKKC IES organization budget to ensure financial alignment and transparency.
- **Benchmark and Innovate**: Compare performance against external organizations, identify trends, and propose solutions to keep WK Kellogg Co. ahead of the curve.
- **Foster Stakeholder Collaboration**: Build strong relationships, influence change, and maintain alignment with internal and external partners.

**YOUR RECIPE FOR SUCCESS**

**Education & Experience**:

- Bachelor’s Degree.
- 5+ years of experience in a service delivery center or similar environment.
- Proven success in leading continuous improvement initiatives with measurable outcomes.
- Prior experience in a multinational organization, collaborating across diverse teams and locations.

**Key Skills**:

- Certification in Lean Six Sigma and strong analytical/problem-solving abilities.
- Excellent project management and organizational skills.
- Strong collaboration and relationship-building capabilities to influence stakeholders.
- Proficiency in English (written and verbal).
- Ability to thrive in a data-driven environment and manage processes effectively.

**ABOUT WK KELLOGG CO**

WK Kellogg Co is proud to offer industry competitive benefits (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be sure to ask your recruiter for more information

**THE FINER PRINT**

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Let’s create gr-r-reat days,

WK Kellogg Co Recruitment

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