Remote Maintenance Agent
hace 4 semanas
**Description**:
Gordian Staffing, a New Way of HR.
You will be collaborating with a full-service association management company located Chicago that offers a great service to homeowner associations.
The schedule for this job is Monday-Friday from 7:30am to 4:30pm with 1 hour break.
What would you do?
Process work orders as received by confirming receipt to the homeowner and assigning the appropriate vendor.
- Maintain good rapport with other departments and Regions that this position works closely with to assist owners as quickly and efficiently as possible.
- Maintain good rapport with property owners, promptly responding to their work orders and providing updated timelines as projects are scheduled.
- Adhere to corporate service inquiry procedure for logging calls.
- Forward all maintenance issues/requests to the appropriate staff or vendor via the CRM Work Order program.
- Respond to homeowners submitting maintenance requests through website.
- Follow up with vendors to confirm scheduling of appointments with owners to ensure maintenance requests are promptly addressed.
- Schedule regular maintenance services for the associations.
We offer:
- Competitive Salary
- Remote Work and equipment.
- Christmas bonus of 30 days (Aguinaldo).
- Major medical insurance since day 1.
- After the 3-month probation contract, we add: Minor medical insurance, Food vouchers,Restaurant tickets and Saving fund.
**Requirements**:
- High School diploma mandatory.
- Strong computer skills.
- Strong communications skills in English (writing and speaking)
- At least 3 years of wxperience dealing with work orders or tickets.
- Having experience in maintenance for facilities or properties is a plus.
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