Customer Service Representative

hace 6 días


Ciudad Juarez, México CONSOLIDATED SERVICES A tiempo completo

Customer Service

Position objective:
Keeps good relationship with clients in order to develop a proper understanding of the business model and requirements of each client. Monitors forecast reliability and coordinate OTIF customer order deliveries to ensure a high level of customer satisfaction.

Requirement:

- Bachelor degree
- 1+ years of experience in similar position in automotive environment (preferred)
- Customer service experience
- MS Excel proficient
- Effective communication skills
- Self-development
- Availability to travel if necessary
- Schedule availability
- Fluent in English

Main responsibilities:

- Perform, track and update the delivery plan based on customer orders and priorities to optimize transit time and pickup / packing / loading time.
- Receive, verify and request timely customer orders and forecasts into the information system and provide feedback to customers.
- Offers with customers additional orders, requests for express delivery.
- Coordinates customer complaint handling process, including product return coordination (reverse logistics), action plan progress, and customer feedback.
- Advises on the preparation schedule, generates pick lists accordingly, monitors and updates the progress of physical preparation, product labels, delivery documents, packing and truck loading.
- Validate goods/product delivery in the information system and comminute Advanced Shipment Note to customers (ASN).
- Track delivery accuracy full time (OTIF) and take action as necessary.
- Meets quality requirements and EHS systems. Minimizing negative impacts and doing each activity considering our environmental commitments and objectives.
- Stop production when quality, productivity and safety are at risk.

**Skills**:

- Self development
- Managing Performance
- Communication

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Horario:

- Turno mixto
Experiência:

- Customer service: 2 años (Obligatorio)
Idioma:

- Inglés (Obligatorio)



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