Bilingual Customer Service Representative

hace 5 meses


Ciudad Juarez, México TECMA A tiempo completo

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Assist the customer with general inquiries and ordering information; estimated delivery time, invoice requests, pricing, product information, shipping charges, shipping information, special order requests, stock checks, and tracking information within 24 hours.
- Follow-up on customers’ inquiries when needed, address verification, back orders, missing information, price increases, product substitutions, ship dates, shipping charges, and special-order information/provide quotes.
- Interpret, follow, and update customer account notes, routing guides, price guidelines and special-order handling instructions. Follow the established Purchase Order & Shipping Policy and Procedures.
- Correct billing errors by initiating credits and debits to the customer’s account. Submit claim forms for lost damaged items.
- Work with Quality Control, Procurement, Customer Care, and Sales team members to maintain prominent levels of customer satisfaction.
- Demonstrates commitment to quality through customer and distributor interactions.
- Assist with back-up in all regions as assigned.
- Use Salesforce to work cases, new accounts, contacts, etc., as new inquiries arrive and to prepare quotes as needed.
- Maintain monthly Service Level Agreement
- Other duties as assigned by management.

**Required Skills and Abilities**
- 3 years of customer service experience.
- Able to read, write and communicate in English. Level C1 - C2.
- Bachelor’s degree, preferably in a Supply Chain with Transportation or Distribution related focus.
- US Travel Visa.

Tipo de puesto: Tiempo completo

Horario:

- Lunes a viernes

Prestaciones:

- Vales de despensa

Tipos de compensaciones:

- Bono de asistencia
- Bono de puntualidad

Pregunta(s) de postulación:

- ¿Cuál es su porcentaje de inglés?

Experiência:

- Customer service representative: 3 años (Deseable)

Licencia/Certificación:

- Visa vigente (Obligatorio)

Lugar de trabajo: Empleo presencial



  • Ciudad de México, Ciudad de México TTEC A tiempo completo

    Customer Service Representative OpportunityWe're seeking a skilled and compassionate Bilingual Customer Service Representative to join our team. As a remote customer experience representative, you'll play a vital role in delivering exceptional customer service and support.About the RoleAs a Spanish-English Customer Support Specialist, you'll be responsible...


  • Ciudad de México, Ciudad de México TTEC A tiempo completo

    Unlock Your Potential as a Bilingual Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a flair for languages and a knack for problem-solving? We're seeking a highly skilled Bilingual Customer Service Representative to join our team at TTEC in Mexico City.As a Bilingual Customer Service...


  • Ciudad Juarez, México TECMA A tiempo completo

    _**Requisitos**:_ - 1 - 3 años de experiência en servicio al cliente. - Capaz de leer, escribir y comunicarse en inglés - Nível C1 / C2. - Licenciatura concluida. - Visa láser vigente. - Conocimiento en Supply Chain o logística. Tipo de puesto: Tiempo completo Horario: - Lunes a viernes - Turno matutino Pregunta(s) de postulación: - ¿Que...


  • Ciudad de México, Ciudad de México TTEC A tiempo completo

    Unlock Your Potential as a Bilingual Customer Service RepresentativeYou'll be at the forefront of delivering exceptional customer experiences as a Bilingual Customer Service Representative at TTEC. As a key member of our team, you'll play a vital role in bringing humanity to business. About the Role• Answer incoming communications from customers with...


  • Ciudad de México, CDMX TTEC A tiempo completo

    Bilingual Customer Service Representative - Spanish-English **Bilingual Customer Service Representative - Spanish-English** **Breaking News: TTEC obtained the “Great Place to Work” certification in Mexico.** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Bilingual Customer Service...


  • Ciudad Juarez, México Custom Profile A tiempo completo

    High School graduated, Bilingual 80% Previous experience on industry (not essential but preferred) Service attitude Effectively communicate with Customers, distributors, and operations for all inquiries via telephone or computer. Must receive, and process the details of Customer orders. Basic knowledge of office & SAP Tipo de puesto: Tiempo...


  • Ciudad de México, CDMX TTEC A tiempo completo

    Bilingual Customer Service Representative - Spanish-English - Remote **Bilingual Customer Service Representative - Spanish-English - Remote** **Breaking News: TTEC obtained the “Best Workplaces 2023” recognition from CompuTrabajo, the employment leader in Mexico.** COVID-19 Note: For the safety of you and our employees, we have built a virtual...


  • Ciudad de México, Ciudad de México Romexterra Construction A tiempo completo

    At Romexterra Construction, we're seeking a highly skilled Bilingual Dispatcher/Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, managing large volumes of incoming calls, and dispatching resources to meet customer needs.Key...


  • Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...


  • Ciudad Juarez, México Eaton A tiempo completo

    Eaton’s EPG CPD UL Bussmann division is currently seeking a Customer Service Representative. **What you’ll do**: **In this role, you will**: - Responsible for order entry and support functions involving pre and post order management (contract review, order processing, expediting, rescheduling and order closure). - Provides timely responses to internal...


  • Ciudad de México, Ciudad de México Licona Insurance A tiempo completo

    At Licona Insurance, we are seeking a highly skilled Customer Service Representative Bilingual to join our team. This role is responsible for handling inbound and outbound calls from customers regarding inquiries, complaints, and service support.**Key Responsibilities:**We are looking for a professional who can provide exceptional customer service while...


  • Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...


  • Ciudad de México, Ciudad de México TTEC A tiempo completo

    Bilingual Customer Service Representative OpportunityWe are seeking a highly skilled and passionate Bilingual Customer Service Representative to join our team at TTEC. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients while working remotely.Key Responsibilities:Answer incoming...


  • Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...


  • Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...


  • Ciudad de México, CDMX Percepta International A tiempo completo

    Bilingual Customer Service Representative MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the...


  • Ciudad Juarez, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...


  • Ciudad de México, Ciudad de México American Express A tiempo completo

    Lead the Way with American ExpressWe're looking for a talented Bilingual Customer Service Representative to join our team. As a key member of our customer care team, you'll be responsible for delivering exceptional service to our customers, resolving issues, and providing solutions that meet their needs.Key Responsibilities:Provide top-notch customer service...


  • Ciudad de México, Ciudad de México American Express A tiempo completo

    Lead the Way with American ExpressAt American Express, we're committed to providing the world's best customer experience. As a Bilingual Customer Care Representative, you'll play a critical role in helping us achieve this goal.As the face of our company, you'll create positive interactions with our customers every day, from curating unique experiences to...


  • Ciudad de México GoodLeap A tiempo completo

    About GoodLeap: We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple,...