Fraud Risk Intmd Analyst

hace 3 meses


Tlahuac, México Citi A tiempo completo

The Fraud Risk Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

**Responsibilities**:

- Ensure day-to-day Operations are performed according to agreed Service Level Agreements
- Maintains an effective complaint case management system to track and monitor complaints
- Minimizes defects and operational losses and track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
- Drives initiatives to enhance client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities
- Closely monitors the service level indicators and ensuring that all complaints are investigated timely, customer impact is assessed promptly by analyzing root causes to identify issues and address them effectively by engaging all stakeholders
- Performs sampling on suspicious transactions/accounts to ensure the delivery of quality judgement/decisions and service
- Performs other duties and functions as assigned

**Qualifications**:

- 2-5 years previous experience in Fraud, Customer Services or Banking Operations

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Fraud Experience is desirable, digital experience is a plus.
- Fluent English (intermediate to advance).
- Demonstrated knowledge in SQL, SAS, Phyton or any other programming language.
- High Level analytical research and investigative skill set including experience with background checks/intelligence/customer research/transactional analysis.
- High level of analytical skills and complex problem-solving.
- Experienced required in risk assessments or controls in Consumer Businesses
- Ability to operate with a limited level of direct supervision.
- Demonstrate abilities to work under pressure environment.
- **Job Family Group**:
Risk Management
- **Job Family**:
Fraud Risk
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting



  • Tlahuac, México Citi A tiempo completo

    The Fraud Risk Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Tlahuac, México Citi A tiempo completo

    The Fraud Risk Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Tlahuac, México Citi A tiempo completo

    The Fraud Risk Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Fraud Risk Sr Analyst

    hace 3 meses


    Tlahuac, México Citi A tiempo completo

    El analista sénior de riesgo de fraude es un puesto profesional experimentado. Aplica profundos conocimientos sobre la disciplina al contribuir con el desarrollo de nuevas técnicas y la mejora de los procesos y el flujo de trabajo para el área o función. Integra la experiência en la materia y la industria dentro de un área definida. Requiere una...

  • Scoring Fraud Models

    hace 3 meses


    Tlahuac, México Citi A tiempo completo

    The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate...


  • Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Fraud Ops Analyst 2

    hace 3 meses


    Tlahuac, México Citi A tiempo completo

    The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using...


  • Tlahuac, México Citi A tiempo completo

    The Fraud Risk Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Fraud Analyst Jr

    hace 3 meses


    Tlahuac, México StoriCard A tiempo completo

    **Objetivo del puesto**: Dar atención a las transacciones por sospecha de fraude que se reciban a través del sistema interno de Prevención de Fraudes, analizar los casos y accionar de manera oportuna para mitigar las pérdidas. - Monitorear las operaciones de los clientes en las diferentes alertas emitidas por los sistemas y aplicativos considerando...

  • Risk Analyst

    hace 3 meses


    Tlahuac, México IDS Comercial, S.A. de C.V. A tiempo completo

    IDS es una empresa mexicana con 30 años de experiência en el mercado, estamos acreditados en el Nível 5 de CMMI (Capability Maturity Model Integration), modelo de calidad establecido por el Software Engineering Institute (SEI) Nos especializamos en servicios de consultaría, desarrollo y capacitación en TI. Más de 700 consultores trabajan con un gran...


  • Tlahuac, México Citi A tiempo completo

    The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at...


  • Tlahuac, México Citi A tiempo completo

    The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate...


  • Tlahuac, México Citi A tiempo completo

    **The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at...


  • Tlahuac, México Citi A tiempo completo

    The Prod Ctrl Intmd. Analyst is an intermediate level position responsible for ensuring the completeness, accuracy and integrity of the bank's books and records in coordination with the Finance team. The overall objective of this role is to control and support data integrity and general ledger reconciliation, profit attribution and new activity analysis,...


  • Tlahuac, México Citi A tiempo completo

    The Credit Risk Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Tlahuac, México Citi A tiempo completo

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Tlahuac, México Citi A tiempo completo

    The Securities & Derivatives Intmd Analyst is an intermediate level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to facilitate the clearance, settlement and investigation of client securities...


  • Tlahuac, México Gentera A tiempo completo

    **Objetivo**: Identificar y monitorear posibles riesgos en las transacciones de los clientes a traves de los sistemas de prevención de fraudes. Con la finalidad de cuidar a nuestros clientes de posibles fraudes y evitar sanciones u observaciones reputacionales. **Experiência y conocimientos en**: - Conocimientos de productos bancarios básico. -...


  • Tlahuac, México Citi A tiempo completo

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Tlahuac, México Citi A tiempo completo

    **Responsibilities**: - Guards against intelligent, adaptive perpetrators of financial crime and manage strategic risk analytical projects for Citi Retail Services portfolios, including 3D Secure and Digital Wallets space. - Develops and implements effective Fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate...