Ecommerce Customer Experience Agent

hace 2 semanas

Guadalajara, México Hewlett Packard Enterprise A tiempo completo

eCommerce Customer Experience Agent

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

The eCommerce Customer Experience Manager also supports the AMS Public Sector operation by new user setup and maintenance, generic catalog maintenance and quality assurance processes.

**How you'll make your mark**:

- Single point of contact for internal and external customers for any technical request related to B2B portals.
- Accountable for B2B portal technical maintenance
- B2B new user creation and maintenance
- Act as control tower between internal/external customer and IT functional groups.
- Supports a variety of systems/tools related the B2B portal (Elite, OIS, ePrime, B2Bi, GEM, HPP, CCA, etc.)
- Techdirect/SFDC eCommerce Support ticket management
- AMS SFDC Queue Management for Config & Pricing activities
- eOrder Fallout management and troubleshooting
- Special HyperCare Management as required.
- Support Regional/Global enhancements projects
- Participate in testing and capabilities releases
- Gather and measure customer feedback/experience
- Create and maintain generic configurations in OCC (BTOs/CTOs)
- Maintenance and updating generic catalogs
- Accountable for CBN creation and maintenance
- Perform proactive quality assurance audits to ensure product availability and webstore functionality
- Provide Public Sector Webstore training and support to new customer users as required.

**About you**:

- Tipically 2 years as a Data Analyst
- Customer and sales satisfaction
- Request completion within defined SLAs
- Quality performance of completed requests.
- Bachelor degree (B.SC./B.Com/BCA)
- Excel, Access, Power BI
- Must be proficient in all Microsoft Applications
- Fluency in Business English
- Customer focus
- Excellent writing and verbal communication skills
- Strong analytical and problem solving skills
- Attention to detail paired with a good level of strategic thinking
- Able to work with diverse teams and people
- Ability to effectively handle multiple tasks in a fast paced environment.

mexico

**Join us and make your mark**

**We offer**:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Marketing
**Job Level**:
Intermediate

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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