REMOTE Customer Experience Specialist/Collections
hace 2 meses
Founded in 2019, Gordian Staffing focuses on small and medium-sized enterprises in the United States to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets. Our headquarters are in Omaha, Nebraska. Abroad, we have offices in Guadalajara and Mexico City.
About our customer:
Our client is a community association management company. They believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Their success is based on the belief that effective management anticipates our client's needs, not merely reacts to them.
Job Activities
- Handle a heavy volume of incoming calls
- Use available resources to provide first-person resolution
- Log correspondence into our software platform
- Review homeowner accounts and process adjustments
- Research missing or misapplied payments
- Respond to action items and web inquiries
- Update contact information in our database
- Assist homeowners with online account access, resetting passwords, online payments, and paperless billing
We offer
- Law Benefits.
- Remote Work and Equipment (Laptop, Monitor, and Headset).
- Major Medical Insurance.
- Christmas bonus of 30 days (Aguinaldo).
After the first 3-months:
- Minor Medical insurance.
- Food vouchers (10% of the gross salary).
- Restaurant tickets (2,034 MXN pesos).
- Saving fund (8% of the gross salary).
Schedule
Monday to Friday
- Standard time: 10:00-19:00 CST
- During daylight savings: 09:00 - 18:00 CST
MIN REQUIREMENTS:
- MUST HAVE Advanced English (spoken and written)
- 1-2 years of experience in customer service
- Solid knowledge of Microsoft Outlook, Excel, and Word
- Strong written communication skills
- Multi-tasking skills
-
A/r Customer Experience Advocate 2
hace 1 semana
Guadalajara, Jalisco, México Panduit A tiempo completoAt Panduit, Our People Make the Difference. Our diverse life experiences and perspectives fuel innovation as we explore without limits and Think Differently to help our customers better connect with those they serve.We are committed to making a positive impact on the world: Employee volunteerism and outreach projects help us connect and give back to the...
-
Collections Specialist
hace 1 semana
Guadalajara, Jalisco, México TeamViewer A tiempo completoCompany DescriptionTeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind - from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented...
-
Mx Collections Specialist
hace 1 semana
Guadalajara, Jalisco, México Coyote Logistics A tiempo completoWant to wake up each day knowing that you are a part of something special? Something real? Something bold?_ Are you Tribal, True and Tenacious?_ Then it's time for you to join the pack_We Move the World ForwardCoyote was created in 2006 with one goal in mind: To create a better service experience in the transportation industry. Today we are a leading...
-
Bilingual Collections Specialist
hace 1 semana
Guadalajara, Jalisco, México Farmer & Wright A tiempo completoBilingual telephone collections person needed for rapidly-growing cutting-edge law firm.IMPORTANT:This is NOT a remote job opportunity. You will be required to work from the Guadalajara office, in Mexico.We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment plan via...
-
Customer Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Mycronic A tiempo completoJob SummaryThe Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as well...
-
Customer Training Specialist
hace 1 semana
Guadalajara, Jalisco, México Prometeo Talent A tiempo completoIntroductionHey there At Prometeo Talent, our goal is to connect exceptional talents like you with innovative leaders in the industry. We are delighted to introduce our client, a company that provides appropriate solutions to scale, optimize and transform their commercial operations with personalized participation models to medium-sized companies. We invite...
-
Customer Success and Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Birdman A tiempo completoAre you ready to build something meaningful?-_ Take flight at Birdman_**The Company: Birdman is the leading plant-based supplements and food company in Mexico. At Birdman we strive to facilitate the transition towards healthier, more sustainable, and cruelty-free food consumption habits through delicious and nutritious plant-based products that customers...
-
Collections Analyst
hace 1 semana
Guadalajara, Jalisco, México DXC Technology A tiempo completoThis position is remote living anywhere in MexicoOur DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.As a Collections Analyst, you will ensure that the...
-
Customer Experience Supervisor
hace 1 semana
Guadalajara, Jalisco, México Sparrow Company A tiempo completoThe Customer Experience Supervisor oversees the Customer Experience Representative (CER) team, assigning tasks, measuring performance, and devising initiatives to meet KPI goals and ensure the highest level of customer service. In coordination with the Customer Experience Manager, the CES designs and deploys training plans for the development of the CER...
-
Credit and Collections Analyst
hace 1 semana
Guadalajara, Jalisco, México Cognex Corporation A tiempo completoJob DescriptionEssential Functions: Work closely with SPS, Customer Master Data, and the Sales Team to set up new customers and establish appropriate credit limits Provide customer invoices and upload them to different repositories and customer portals Proactively initiate collection activities including sending followup inquiries Receipt and posting of...
-
Customer Experience Advocate
hace 2 meses
Guadalajara, Jalisco, México XtendOps A tiempo completoLocationGuadalajara, MexicoJob TypeFull TimeSkillsVoiceExcelChatCategoriesOutboundSalesCustomer SupportInboundEmailChatResponsibilitiesCustomer Experience Advocates need to manage customer inquiries and complaints. Frontline support tasks will be asked to process orders and modifications, and escalate complaints across several communication channels.A...
-
Collections Analyst
hace 1 semana
Guadalajara, Jalisco, México Koch Industries A tiempo completoCollections AnalystYour JobOur TeamYou strive to live life to its fullest. Our products are here to help. From the walls of your home to the napkins on your table, the boxes at your local grocery store and restroom dispensers when you travel, chances are you benefit from our products throughout your day.**What You Will Do Research and resolve all issues with...
-
A/r and Collections Analyst
hace 1 semana
Guadalajara, Jalisco, México Ingredion A tiempo completoLocation: Guadalajara SSC, MexicoReports to Sr. A/R and Collections Analyst (Leader)Ingredion is hiring for the Accounts Receivable department. If you have experience in Collections/AR, enjoy communication with customers and good administrative skills, you can help our company have better cash flowThe A/R and Collections Analyst will perform timely and...
-
Customer Acquisition Specialist
hace 1 semana
Guadalajara, Jalisco, México Capifinders Corp A tiempo completoAs a Customer Acquisition Specialist, your primary role is to ensure customer satisfaction and success. This involves developing strong relationships with customers, understanding their needs and helping them get the most value from the company's products or services. Lead generation and qualification for the Customer Success department, establishing first...
-
Customer Experience Advocate 1
hace 1 semana
Guadalajara, Jalisco, México Panduit A tiempo completoAt Panduit, Our People Make the Difference. Our diverse life experiences and perspectives fuel innovation as we explore without limits and Think Differently to help our customers better connect with those they serve.We are committed to making a positive impact on the world: Employee volunteerism and outreach projects help us connect and give back to the...
-
Customer Experience Advocate 2
hace 1 semana
Guadalajara, Jalisco, México Panduit A tiempo completoAt Panduit, Our People Make the Difference. Their unique insights and perspectives fuel our innovation and help our customers discover more and better ways to connect with and for the people they serve. We are looking for people who are curious, insightful, collaborative, and committed to building a sustainable and connected world.The Customer Experience...
-
Credit And Collections Analyst
hace 1 semana
Guadalajara, Jalisco, México Cognex Corporation A tiempo completoCredit and Collections Analyst page is loaded Credit and Collections Analyst Apply locations Guadalajara, Mexico time type Full time posted on Posted 7 Days Ago job requisition id R Job Description Location: Condominio Industrial Santa Cruz, Santa Cruz de las Flores, Tlajomulco de Zúñiga, Jalisco (onsite)The Role: The Credit and Collection Analyst is...
-
Customer Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Finastra A tiempo completoResponsibilitiesWhat will you contribute?This role is the key interface between Finastra clients on one side and development organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, responsible for handling and resolving the...
-
Credit and Collections Coordinator
hace 1 semana
Guadalajara, Jalisco, México HireRight A tiempo completoAbout HireRight:Overview:Responsibilities: Manages of a portfolio of clients, monitor, and ensure the timely recovery of the accounts receivable (AR) according to our policies. Analyze, review, and determine the root cause of a collection issue and build relationship with internal and external stakeholders. Escalate on time any issues detected that impacts...
-
Customer Service
hace 1 semana
Guadalajara, Jalisco, México Valce Talent Solutions A tiempo completoJOB DESCRIPTION:Implementation SpecialistLocation: North AmericaEmployee Status: Permanent Full-TimeThe CompanyPosition OverviewThe Implementation Specialist coordinates successful Diligent customer onboarding and training, and partners closely with the CSM client owner to help support long-term customer satisfaction, retention, expansion, and referral...