REMOTE Customer Experience Specialist/Collections

hace 2 meses


Guadalajara, Jalisco, México Gordian Staffing A tiempo completo

Founded in 2019, Gordian Staffing focuses on small and medium-sized enterprises in the United States to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets. Our headquarters are in Omaha, Nebraska. Abroad, we have offices in Guadalajara and Mexico City.

About our customer:

Our client is a community association management company. They believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Their success is based on the belief that effective management anticipates our client's needs, not merely reacts to them.

Job Activities

  • Handle a heavy volume of incoming calls
  • Use available resources to provide first-person resolution
  • Log correspondence into our software platform
  • Review homeowner accounts and process adjustments
  • Research missing or misapplied payments
  • Respond to action items and web inquiries
  • Update contact information in our database
  • Assist homeowners with online account access, resetting passwords, online payments, and paperless billing

We offer

  • Law Benefits.
  • Remote Work and Equipment (Laptop, Monitor, and Headset).
  • Major Medical Insurance.
  • Christmas bonus of 30 days (Aguinaldo).

After the first 3-months:

  • Minor Medical insurance.
  • Food vouchers (10% of the gross salary).
  • Restaurant tickets (2,034 MXN pesos).
  • Saving fund (8% of the gross salary).

Schedule

Monday to Friday

  • Standard time: 10:00-19:00 CST
  • During daylight savings: 09:00 - 18:00 CST

MIN REQUIREMENTS:

  • MUST HAVE Advanced English (spoken and written)
  • 1-2 years of experience in customer service
  • Solid knowledge of Microsoft Outlook, Excel, and Word
  • Strong written communication skills
  • Multi-tasking skills


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