Us Customer Engagement Onboarding Specialist

hace 5 meses


Insurgentes, México Novartis A tiempo completo

**Summary**:
Novartis is seeking highly motivated individuals to join our team as US Customer Engagement Onboarding Specialists. This is an exceptional opportunity to become part of a world-class organization that is dedicated to improving the lives of patients around the globe. As an integral member of our team, you will play a crucial role in ensuring the flawless onboarding of our valued customers, driving successful engagement and building lasting relationships. This role will partner closely with the US Associate Director of Onboarding to evaluate and improve the onboarding process based on feedback and performance metrics, helping to drive organizational effectiveness and employee retention.

**About the Role**:
**Responsibilities**:

- Collaborate with cross-functional teams to determine customer onboarding requirements
- Develop and implement a comprehensive onboarding program for new customers
- Conduct thorough needs assessments to determine customer goals and objectives
- Deliver tailored onboarding sessions to customers, ensuring their understanding of our products and services
- Provide ongoing support and guidance to customers throughout the onboarding process
- Actively discover ways to improve the onboarding experience and offer suggestions for enhancement.
- Monitor and provide updates on important measures to evaluate the effectiveness of the onboarding program.

**Requirements**:

- At least 2+ years in pharmaceutical, biotech, healthcare industry
- Proven experience in customer onboarding or a related field
- Exceptional communication and interpersonal skills
- Ambitious and self-motivated, with a strong desire to succeed
- Ability to thrive in a fast-paced, dynamic environment
- Strong organizational and multitasking abilities, project management
- Ability to collaborate effectively with cross-functional teams
- Flawless attention to detail and the ability to deliver exceptional customer service
- 20% travel may be required based on business needs

This is a unique opportunity to join a leading pharmaceutical company and make a significant impact on the success of our customer engagement initiatives. At Novartis, we are committed to fostering a diverse and inclusive workforce that represents the patients and communities we serve. We are an equal opportunity employer and strive to provide reasonable accommodations/adjustments to individuals with disabilities throughout the recruitment process. If you require any accommodations/adjustments, please let us know and we will be happy to assist you.

Division

US

Business Unit

Pharmaceuticals

Location

Mexico

Site

INSURGENTES

Company / Legal Entity

MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Functional Area

Sales

Job Type

Full time

Employment Type

Regular

Shift Work

No

**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.



  • Insurgentes, México Novartis A tiempo completo

    **Summary**: This role will work with Senior Medical Leaders to define, maintain and evolve the medical IT product(s) and strategies for Medical Engagement including medical field force, medical information, CRM engagement. This work includes working with the engagement data, analytics and associated insights products. You will align the IT investments with...


  • Insurgentes, México Novartis A tiempo completo

    **Summary**: The main objective of the CSOC Engineering Lead is to design, develop, implement, and manage dataflow pipelines and integrate them with SIEM platforms such as Sentinel and Splunk. The Data onboarded to SIEM will be Crucial for CSOC Analysts and the content development and SOAR Engineers to develop monitoring alerts and automation...

  • People Partner Us

    hace 2 meses


    Insurgentes, México Sandoz A tiempo completo

    In 2023 #Sandoz will become an independent organization! As the global market leader in generic and biosimilar medicines, Sandoz steps forward from a position of strength. Those who join Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be races with...

  • Customer Model

    hace 2 semanas


    Insurgentes, México Novartis A tiempo completo

    **Summary**: Location: Mexico City, #LI-Hybrid About the role: Enable our innovative external / customer focus model that shapes our marketing and go-to-market strategies per disease area and HCS archetypes. Shape the path for building and adopting new marketing and go-to-market capabilities to increase engagement and growth. Improve customer experience and...

  • Director Data Science

    hace 5 meses


    Insurgentes, México Novartis A tiempo completo

    **Summary**: - Independently lead Data or Data Science and AI global initiatives part of the overall Enterprise and Divisional Data or Data Science Strategy to contribute solving unmet medical needs, in collaboration with various stakeholders. -Role model a culture of analytical and data driven decision making and data/data sciences across Novartis...


  • Insurgentes, México Sandoz A tiempo completo

    In 2023 #Sandoz will become an independent organization! As the global market leader in generic and biosimilar medicines, Sandoz steps forward from a position of strength. Those who join Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be races with...


  • Insurgentes, México Novartis A tiempo completo

    **Summary**: JOB PURPOSE The main objective of the CSOC Engineering is to design, develop, implement, and manage dataflow pipelines and integrate them with SIEM platforms such as Sentinel and Splunk. The Data onboarded to SIEM will be Crucial for CSOC Analysts and the content development and SOAR Engineers to develop monitoring alerts and automation...


  • Insurgentes, México Novartis A tiempo completo

    **Summary**: **About the Role**: **Key Responsibilities**: **Local Contact for Mexico Site**: - Organize internal and external meetings, working closely with local and US resources. - Coordinate training and conference room reservations, including arranging catering to support training sessions. - Assist with the coordination of visitors, managing...


  • Insurgentes, México Novartis A tiempo completo

    **Summary**: Location: Mexico City #Hybrid The Senior Account Receivable Specialist will be a part of the AR Collections Team in US Order 2 Cash and will be responsible for account analysis, resolution and reconciliations related to invoices, credits and payments. **About the Role**: **Major accountabilities** - Independently manage complex account...


  • Insurgentes, México Novartis A tiempo completo

    **Summary**: Location: Mexico City, #LI-Hybrid About the role: Design and lead the customer experience and engagement strategy aligned to business objectives with a strong focus on customer needs. **About the Role**: **Key responsibilities**: - Build omnichannel strategies that effectively supports product strategies - Lead channel strategy ensuring...

  • Rlt Customer Support

    hace 2 meses


    Insurgentes, México Novartis A tiempo completo

    **Summary**: The Associate E2E Process management role is responsible to manage day-to-day operational processes, including but not limited to order scheduling and fulfillment, in-ternal case management, pre-production planning, billing/invoicing processes and lo-gistics, GPS, and systematizing updates to customers. They will also assist with cus-tomer...

  • Sales Value Manager

    hace 5 meses


    Insurgentes, México Novartis A tiempo completo

    **Summary**: - The First Line Sales Manager (FLM) drives sales performance by leading a diverse commercial team and engaging with key stakeholders to drive tailored customer experiences and deliver value. They recruit, develop, retain and coach individuals to successfully deliver on strategic and commercial territory objectives. They instill a culture of...


  • Insurgentes San Borja, México ICE Mexico A tiempo completo

    The Vacation Specialist agent is responsible to produce outgoing calls to market product and services to members, maintaining thorough understanding of brand products and services, processes sales and meets and exceeds sales goals. The Vacation Specialist agent is given a list of potential customers or previous travelers. They follow a call script and...

  • Sales Value Associate

    hace 1 semana


    Insurgentes, México Novartis A tiempo completo

    **Summary**: - The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner **About the Role**: **Major accountabilities**: -...

  • Sales Value Associate

    hace 5 meses


    Insurgentes, México Novartis A tiempo completo

    **Summary**: - The Sales Representative is a leading driver of our customer interactions and sales performance They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner. **About the Role**: **Major accountabilities**: -...


  • Insurgentes, México Novartis A tiempo completo

    **Summary**: - Contribute to improve local/simple business processes, products, services, and software through data analysis. -Engage with business representatives and support the appropriate TT teams and Functions to develop business requirements and deliver data-driven recommendations to improve efficiency and add value. **About the Role**: **Major...


  • Insurgentes, México Sandoz A tiempo completo

    As a newly listed, independent organization, we have an exciting, once-in-a-career opportunity to set our own path forward. The Senior Cash Management Specialist is in charge of the optimization of cash position to ensure maintenance of adequate liquidity while also managing payments, receipts and financial risk effectively for SANDOZ Group entities. The...


  • Insurgentes, México Novartis A tiempo completo

    **Summary**: Novartis is seeking a highly motivated and ambitious Global Finance Master Data Senior Specialist to join our team in Mexico City, you will have the opportunity to make a significant impact on our financial operations and contribute to our continued success in Lean Digital Core (LDC) program Global Finance Master Data (GFMD) Senior Specialist is...


  • Insurgentes, México Novartis A tiempo completo

    **Summary**: The role of the Global PMO Support Team member is to coordinate activities for the successful completion of HCM Deployment. They work closely with PMO Leads and responsibilities include managing internal communications, facilitating team change management, ways of working, maintaining the organization chart, overseeing onboarding/offboarding,...


  • Insurgentes, México Sandoz A tiempo completo

    As a newly listed, independent organization, we have an exciting, once-in-a-career opportunity to set our own path forward. Are you ready to make the difference? Sr Collection The O2C Sr Collection Specialist is responsible for managing the Accounts Receivables for an assigned group of customers limiting past dues and thus maximizing cash. **Service...