Customer Support Specialist

hace 6 días


Desde casa, México Dealfront A tiempo completo

**About Dealfront**:
We are a remote-first, international SaaS company helping businesses maximise their revenue potential in Europe and the US with our Go-To-Market SaaS Platform. We are the successful merger of Leadfeeder and Echobot, bringing two industry leaders together.

What makes us unique? With origins in Finland and Germany, the country with the highest privacy standards in Europe, Dealfront was born with compliance and transparency in its DNA. This ensures that our users know exactly where their data originated. Compliance does not affect companies' earnings.

We have over 270 dealfronters around the world in 40 countries. Join us and help us continue our mission to be the leading Go-To-Market platform that helps B2B companies win deals in Europe.

**Position Overview**:
Dealfront is excited to be experiencing a level of growth where we are seeking a Customer Support Specialist to join our team.

**The successful person will be required to work in the US Time Zone**:
**EST**: start between 6 am & 8 am and close between 1 pm & 3 pm.

**CET**: start between 11 am & 1 pm and close between 7 pm & 9 pm.

This is a fantastic opportunity to impact the growth trajectory of a technology scale-up. The role is perfect for a motivated and driven individual who is looking for an exciting Customer Support opportunity to shape their career with a fast-growing SaaS company.

**Responsibilities**:

- Supporting customers, clients and interested companies with Dealfront related requests on a daily basis (to make sure that they can reach their goals)
- Proactive customer development in order to improve adoption and ensure client satisfaction
- Follow up of ongoing customer issues
- Efficient and constructive communication with other departments to escalate customer issues for faster case resolution
- Recording and documentation of all customer contacts as well as maintaining existing records and configurations in company administration and CRM systems
- UNN Report: Administration of the report on a daily basis. Responsible contact person for bug reporting for UNN and the internal tech teams
- Processing the transitional GDPR removal process for incoming removal requests until this process is fully automated
- Participation in team projects (engagement, reporting, etc)
- Contributing to the team goal the best way possible by reaching out this KPIs:

- CSAT: 95%
- Median first response time live chat: 5 minutes
- Resolution time: 48 hours

**Requirements**:

- You speak fluent English & German fluently (a third language is a plus)
- You have experience in B2B customer-facing roles
- You have experience working in a B2B SaaS environment
- Working knowledge of Google Analytics
- Comfortable with live chat & phone support
- You have some practical experience & knowledge of sales and marketing
- Practical experience with SaaS tools (desirable)
- Experience with sales/marketing tools such as Google Analytics, Salesforce or others (desirable)
- Experience with helpdesk or customer management tools (desirable)
- Knowledge of integrations, such as CRMs, Zapier and APIs (desirable)
- Leading team projects like cooperation with partner UNN
- Contributing to the team goal in the best possible way

**Benefits**
- A high performing team that supports each other and celebrates success together
- AI-driven digital tools with huge sales potential in a growing market
- Competitive salary
- Attractive benefits and rewards
- Flexibility to work from home or in the office
- Team events
- Mental Health support with Auntie.
- Annual company retreats in sunny locations and team off-sites :)


  • Support Specialist

    hace 2 semanas


    Desde casa, México Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...


  • Desde casa, México Keep A tiempo completo

    Hey there! Are you a Customer Support Specialist ready to take on a new challenge? Keep is the fastest-growing Canadian fintech startup ever. We built the first cross-border bank that offers Canadian businesses credit cards, deposit accounts, currency conversions, and revenue financing at no cost. We are a team of seasoned global startup veterans with...

  • Remote Customer Service

    hace 1 semana


    Desde casa, México Hire Latam LLC A tiempo completo

    **_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're...


  • Desde casa, México Pearl Abyss America A tiempo completo

    **Pearl Abyss America, Inc**. - the team behind **Black Desert** and the upcoming titles **DokeV** and **Crimson Desert** - is seeking a high-performing, creative, results-oriented and quality-obsessed **Customer Support Specialist** to help accelerate our gaming reach to millions of Black Desert players in South America. The video games industry is...

  • Referral Specialist

    hace 2 semanas


    Desde casa, México HealthCare Support Staffing A tiempo completo

    Take advantage of a competitive salary and be a _ **Referral Specialist - Remote in New Mexico** - This exciting opportunity will require a _ **Referral Specialist**: - who can provide a high level of service and attention to their patients. If you are a_ **Referral Specialist**: **Daily Responsibilities of a Referral Specialist**: - Team member work a fax...


  • Desde casa, México Glue Up A tiempo completo

    We're looking for a Customer Support Specialist with a proven track record in customer support to help take care of our customers during our ongoing global expansion. We have experienced an unprecedented demand for our award-winning solutions, with existing clients like the Queens Chamber of Commerce, Deloitte, Virginia Tech, and others, we have an...


  • Desde casa, México Gordian Staffing A tiempo completo

    **Gordian Staffing, A New Way of HR.** We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets. **About our client**: A...


  • Desde casa, México Glue Up A tiempo completo

    We’re looking for a Customer Support Specialist with a proven track record in customer support to help take care of our customers during our ongoing global expansion. We have experienced an unprecedented demand for our award-winning solutions, with existing clients like the Queens Chamber of Commerce, Deloitte, Virginia Tech, and others, we have an...


  • Desde casa, México Ruptela A tiempo completo

    **DESCRIPTION** Ruptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and...


  • Desde casa, México Ruptela A tiempo completo

    Ruptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and support. This way...


  • Desde casa, México Intellect A tiempo completo

    We are looking for a Customer Support Associate to assist our customers with technical problems and other general concerns when using our products and services. Customer Support Associate responsibilities include resolving customer queries, recommending solutions, guiding product users through features and functionalities, and other associated duties. To be...


  • Desde casa, México Satellite Teams A tiempo completo

    **We are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts....


  • Desde casa, México Vently Air A tiempo completo

    Looking for a rewarding remote career? Join our team at A-Max and be a part of a fast-growing company that values its employees. We are a Florida based HVAC company expanding rapidly nationwide through new franchise locations. We are looking for highly motivated Customer Support and Sales Representatives that enjoy interacting with people. This is a...


  • Desde casa, México Intellect A tiempo completo

    We are looking for a Customer Support Associate to assist our customers with technical problems and other general concerns when using our products and services. Customer Support Associate responsibilities include resolving customer queries, recommending solutions, guiding product users through features and functionalities, and other associated duties. To be...


  • Desde casa, México EmprexAi.com A tiempo completo

    Technical Support Specialist **Key Responsibilities**: - Provide excellent customer support for individuals with varying technical expertise. - Diagnose and resolve website-related issues through effective communication and problem-solving. - Educate and empower users in understanding website development tools and features. - Collaborate with the...


  • Desde casa, México Touch Support Inc. A tiempo completo

    **REQUIREMENTS**: - Excellent communication skills in the English - The minimum required education: High School - Passion for working with people and helping them to get their stuff to work - Strong interest in developing a career in the IT field - Readiness to learn at a fast pace - Solution-oriented mindset and passion for resolving problems - Readiness...


  • Desde casa, México 1 Customer Service A tiempo completo

    Job Title: Customer Service Representative (Bilingual English/Spanish) Company: 1 Customer Service Location: Remote - Mexicali, Baja California **Job Type**: Full-Time (40 Hours per week) Job Summary: Key Responsibilities: - Work with our ticket system to resolve customer inquiries and complaints in a timely manner - Retain customers and resolve...


  • Desde casa, México Swapcard A tiempo completo

    **What you will be doing**: - Support all users of the platform before, during, and after their event - Run regular webinars for event organizers and exhibitors - Help the event team create content for attendees, exhibitors and organizers - Provide online and/or onsite support for events throughout their duration - Be the voice of users to improve the...


  • Desde casa, México TripleTen A tiempo completo

    At TripleTen, we're building an international family of digital re-skilling products to help people with versatile backgrounds learn a new profession and build a sustainable career in tech. Our program graduates have landed jobs at top companies like Tesla, Spotify, PlayStation, Google, and Microsoft. So far, over 5,000 students have chosen TripleTen, and...


  • Desde casa, México GSB A tiempo completo

    The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of...