Customer Support Specialist

hace 3 semanas


Desde casa, México Dealfront A tiempo completo

**About Dealfront**:
We are a remote-first, international SaaS company helping businesses maximise their revenue potential in Europe and the US with our Go-To-Market SaaS Platform. We are the successful merger of Leadfeeder and Echobot, bringing two industry leaders together.

What makes us unique? With origins in Finland and Germany, the country with the highest privacy standards in Europe, Dealfront was born with compliance and transparency in its DNA. This ensures that our users know exactly where their data originated. Compliance does not affect companies' earnings.

We have over 270 dealfronters around the world in 40 countries. Join us and help us continue our mission to be the leading Go-To-Market platform that helps B2B companies win deals in Europe.

**Position Overview**:
Dealfront is excited to be experiencing a level of growth where we are seeking a Customer Support Specialist to join our team.

**The successful person will be required to work in the US Time Zone**:
**EST**: start between 6 am & 8 am and close between 1 pm & 3 pm.

**CET**: start between 11 am & 1 pm and close between 7 pm & 9 pm.

This is a fantastic opportunity to impact the growth trajectory of a technology scale-up. The role is perfect for a motivated and driven individual who is looking for an exciting Customer Support opportunity to shape their career with a fast-growing SaaS company.

**Responsibilities**:

- Supporting customers, clients and interested companies with Dealfront related requests on a daily basis (to make sure that they can reach their goals)
- Proactive customer development in order to improve adoption and ensure client satisfaction
- Follow up of ongoing customer issues
- Efficient and constructive communication with other departments to escalate customer issues for faster case resolution
- Recording and documentation of all customer contacts as well as maintaining existing records and configurations in company administration and CRM systems
- UNN Report: Administration of the report on a daily basis. Responsible contact person for bug reporting for UNN and the internal tech teams
- Processing the transitional GDPR removal process for incoming removal requests until this process is fully automated
- Participation in team projects (engagement, reporting, etc)
- Contributing to the team goal the best way possible by reaching out this KPIs:

- CSAT: 95%
- Median first response time live chat: 5 minutes
- Resolution time: 48 hours

**Requirements**:

- You speak fluent English & German fluently (a third language is a plus)
- You have experience in B2B customer-facing roles
- You have experience working in a B2B SaaS environment
- Working knowledge of Google Analytics
- Comfortable with live chat & phone support
- You have some practical experience & knowledge of sales and marketing
- Practical experience with SaaS tools (desirable)
- Experience with sales/marketing tools such as Google Analytics, Salesforce or others (desirable)
- Experience with helpdesk or customer management tools (desirable)
- Knowledge of integrations, such as CRMs, Zapier and APIs (desirable)
- Leading team projects like cooperation with partner UNN
- Contributing to the team goal in the best possible way

**Benefits**
- A high performing team that supports each other and celebrates success together
- AI-driven digital tools with huge sales potential in a growing market
- Competitive salary
- Attractive benefits and rewards
- Flexibility to work from home or in the office
- Team events
- Mental Health support with Auntie.
- Annual company retreats in sunny locations and team off-sites :)


  • Support Specialist

    hace 4 semanas


    Desde casa, México Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...


  • Desde casa, México Keep A tiempo completo

    Hey there! Are you a Customer Support Specialist ready to take on a new challenge? Keep is the fastest-growing Canadian fintech startup ever. We built the first cross-border bank that offers Canadian businesses credit cards, deposit accounts, currency conversions, and revenue financing at no cost. We are a team of seasoned global startup veterans with...

  • Referral Specialist

    hace 4 semanas


    Desde casa, México HealthCare Support Staffing A tiempo completo

    Take advantage of a competitive salary and be a _ **Referral Specialist - Remote in New Mexico** - This exciting opportunity will require a _ **Referral Specialist**: - who can provide a high level of service and attention to their patients. If you are a_ **Referral Specialist**: **Daily Responsibilities of a Referral Specialist**: - Team member work a fax...


  • Desde casa, México Pearl Abyss America A tiempo completo

    **Pearl Abyss America, Inc**. - the team behind **Black Desert** and the upcoming titles **DokeV** and **Crimson Desert** - is seeking a high-performing, creative, results-oriented and quality-obsessed **Customer Support Specialist** to help accelerate our gaming reach to millions of Black Desert players in South America. The video games industry is...

  • Remote Customer Service

    hace 3 semanas


    Desde casa, México Hire Latam LLC A tiempo completo

    **_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're...


  • Desde casa, México Ottimate A tiempo completo

    **Please provide your resume in English only.** Job Details: **Internal role name**:Product Support Specialist L1 Location: Anywhere in Mexico - Remote (México) or Hybrid (Guadalajara or Chihuahua) Type: Full-time (Contractor) **Job Overview**: As a Product Support Specialist at our organization, you will be an integral part of the Product Support team,...


  • Desde casa, México Gordian Staffing A tiempo completo

    **Gordian Staffing, A New Way of HR.** We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets. **About our client**: A...


  • Desde casa, México The Instant Group A tiempo completo

    **Description**: **The Role** Join our dynamic team as an Customer Support Specialist, where you’ll play a crucial role in ensuring our external users have a seamless experience with our cutting-edge SaaS platform. You’ll be the go-to problem solver, using your expertise to manage technical issues and queries and providing exceptional customer...


  • Desde casa, México Million Dollar Sellers A tiempo completo

    **About the Role**: As a Customer Support Specialist, you’ll respond to inquiries, troubleshoot product or service issues, and provide solutions to ensure customer satisfaction. Your ability to manage multiple customer requests while maintaining a calm, empathetic approach will be key to success in this role. **Key Responsibilities**: Troubleshoot...


  • Desde casa, México Glue Up A tiempo completo

    We’re looking for a Customer Support Specialist with a proven track record in customer support to help take care of our customers during our ongoing global expansion. We have experienced an unprecedented demand for our award-winning solutions, with existing clients like the Queens Chamber of Commerce, Deloitte, Virginia Tech, and others, we have an...


  • Desde casa, México Blockcerts A tiempo completo

    **Technical Support and Configuration Specialist -** **Duties and responsibilities** You are able to solve technological problems on a daily basis. Some of the main duties and responsibilities a Technical Support Specialist will perform include: - Communicating with clients to diagnose issues - Providing step-by-step instructions to resolve blockers or...


  • Desde casa, México Ruptela A tiempo completo

    Ruptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and support. This way...


  • Desde casa, México Ruptela A tiempo completo

    **DESCRIPTION** Ruptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and...

  • Sales Support Specialist

    hace 3 semanas


    Desde casa, México Satellite Teams A tiempo completo

    **We are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts....


  • Desde casa, México 1 Customer Service A tiempo completo

    Job Title: Customer Service Representative (Bilingual English/Spanish) Company: 1 Customer Service Location: Remote - Mexicali, Baja California **Job Type**: Full-Time (40 Hours per week) Job Summary: Key Responsibilities: - Work with our ticket system to resolve customer inquiries and complaints in a timely manner - Retain customers and resolve...


  • Desde casa, México Engage A tiempo completo

    Come join the Digital Account Management team at a startup that is growing exponentially. This is the opportunity to put your career trajectory on a rocket ship. We offer a platform for SMB's to be able to manage their website, hosting, security, and domain registration, all under one roof. We also provide ongoing support via a dedicated Digital Account...


  • Desde casa, México Sunshine Admin A tiempo completo

    Remote Customer Experience Specialist Are you passionate about delivering exceptional customer service from the comfort of your own home? We're seeking a Remote Customer Experience Specialist to join our dynamic team. As a specialist, you'll be the frontline of our company, ensuring our partner’s customers receive top-notch support and...


  • Desde casa, México EmprexAi.com A tiempo completo

    Technical Support Specialist **Key Responsibilities**: - Provide excellent customer support for individuals with varying technical expertise. - Diagnose and resolve website-related issues through effective communication and problem-solving. - Educate and empower users in understanding website development tools and features. - Collaborate with the...

  • Support Specialist

    hace 3 semanas


    Desde casa, México Revolut A tiempo completo

    **About Revolut** - People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 20+ million customers get more from their money....


  • Desde casa, México Beame A tiempo completo

    **About BEAME Medical Technology Limited**: **Job Summary**: We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide...