Service Workshop Technician

**Service Workshop Technician (M/F/d)**:

- Functional area: Service- Country: Mexico- City: Puebla- Company name: Atlas Copco Mexicana SA de CV- Date of posting: Mar 12, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

**Join us on our journey for a better tomorrow.**

**For the Customer Center of the IAS (Industrial Assembly Solutions) Division in Mexico, we are looking for a Service Workshop Technician (M/F/d) to join our team in Puebla.**

**JOB DESCRIPTION**

The service workshop technician will be responsible for all incoming and outgoing equipment requiring corrective and preventive maintenance in our repair center, therefore he/she must keep a quality record based on the last failures reported by the customer, as well as carry out a repair record so our customers can know which materials were used for this maintenance and which tests were performed on the equipment as well as keep a quality control so our customers can be aware of the Atlas Copco standard. This position works closely with the internal service sales department to exceed customer expectations.

**ROLE AND RESPONSIBILITIES**
- Work independently on daily tasks in the Repair Center and Innovation Center.
- Have a record per customer of all maintenance performed during the year. As well as the control of consumption in spares parts and supplies for maintenance.
- Be responsible for customer´s call back, technical support and problem solving. Regular customer visits to find out their demands and service business opportunities during service trips.
- Work closely with internal service sales department.
- Provide technical and quality feedback of equipment and IAS performance according to customer´s feedback.
- Be responsible for the management of his/her dedicated tools, IAS equipment, work safety, fire protection etc.
- Timely and correct execution and documentation of work order (Service orders, service reports, use of resources, etc)

**EXPERIENCE**
3-5 years in technical service preferably in the automotive industry

**KNOWLEDGE**
- MS Office 365
- Advanced English language skills (spoken and written) is a must

**EDUCATION**

University degree in Mechanical, Electrical, Industrial Engineering, Mechatronics, or similar

**COMPETENCIES**
- Professionalism
- Responsibility and accountability
- Results orientation
- Customer focus
- Self-organization
- Attention to detail
- Growth Mindset

**AUTHORITY**

Reporting to: Service Operations Coordinator

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.