Managed Services Engineer

hace 6 meses


Ciudad de México Flō Networks A tiempo completo

Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries.

**The Role**:
The Managed Services Engineer will drive the development and delivery of new designs, tools and services, partnering with network operations and the software team ensuring principles of reliability, scalability and performance.

**The Responsibilities**:

- Support the analysis, design, engineering, and implementation of innovative security/network solutions.
- Work on complex problems and provide innovative solutions.
- Manage and resolve customer fault, service outage and impairment events.
- Multi-task during events.
- Communicate effectively with managers, customers and vendors.
- Overseeing the performance of day-to-day tasks to ensure network reliability, availability, and serviceability with mínimal interruption.
- Analytical and problem-solving skills.
- Support escalation of enterprise services such as sd-wan and managed security services.
- Collaborate with third-party support and service vendors to ensure that the network, security and sd-wan services stays operational.
- Research and analyze new technologies.
- Perform technology tests and platform homologation.
- Mentor other team members on technical issues.
- Plan, engineer and implement robust and cost-effective computing environments, exploiting emerging technologies to provide compelling solutions.
- Write and maintain software to solve complex network management and monitoring tasks, including:

- Deploying and auditing configuration of network devices.
- Monitoring network health, including metrics collection, visualization, and alerting.
- Tracking network utilization over time to assist capacity planning models.

**The Requirements**:

- Bachelor’s degree in Telecommunications, Computer Engineering or related field.
- 5+ years’ experience managing network/security infrastructure.
- 3+ years’ in a Security Operations environment.
- Extensive knowledge of network technologies (routing, switching, gateways, WAN, LAN, Wireshark, TCP/IP, OSPF, BPG, NAT, VPN, Firewalls, SSL, SSO)
- Open Source Routing Daemons (FRR, Bird, GoBGP)
- Previous experience working with IP/MPLS based services: MPLS L3/L2 VPN, Metro Ethernet services.
- Network traffic analysis and troubleshooting experience.
- Deep understanding of secure network design at all levels.
- Experience with modern Linux security practices and administration experience.
- Experience with Anti DDoS solutions (FlowSpec, etc).
- Firewall rule configuration and management (Fortinet, Cisco, Juniper, Palo Alto, etc).
- Experience with security solutions, including IDS/IPS, DLP, EDR, vulnerability management.
- Experience keeping device firmware/software upgraded and patched.
- Experience with automation tools like Salt, Ansible, Terraform, Chef, Puppet etc.
- Network Coding Experience (Python, Jinja, etc)
- Ability to automate common/frequent tasks
- Automation focused skills with demonstrated scripting ability.
- Automation oriented.
- Exceptional customer service skills.
- Experience with cloud networking on platforms such as Microsoft Azure, Amazon and Google Cloud.
- Experience with sd-wan solutions to design and support.
- Experience with modern observability platforms (Prometheus/PromQL, NetXMS, Grafana, etc).
- Strong relationship skills, demonstrated leadership and ability to take the initiative and make decisions independently.
- Bilingual - Fluent in English and Spanish.



  • Ciudad de México Upwork A tiempo completo

    **Company Description** he Technical Recruiter, Managed Services Recruitment will be responsible for providing recruiting services to the Upwork Managed Services team and the clients we support. **Responsibilities**: Track new client requisitions through ATS; update cases as they progress. Provide Technical Recruiting services to the Upwork Managed Services...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the JobAt Amazon Web Services Mexico S. de R.L. de C.V., we are seeking a Cloud Operations Manager to join our AWS Managed Services team. As a key member of our operations team, you will be responsible for providing leadership and management needs to our operations engineers. Your core role will be to work hand-in-hand with senior stakeholders on...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Job Title: Cloud Operations Manager, AWS Managed ServicesAbout Amazon Web Services Mexico S. de R.L. de C.V.Amazon's technology business has a history and tradition of leading the world in innovative web-related technologies and services.We are looking for an experienced Cloud Operations Manager to join our team in AWS Managed Services. As a key member of...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAs a Cloud Operations Manager for Amazon Web Services (AWS) in Mexico, you will be part of a dynamic team responsible for delivering exceptional managed services to our corporate clients. This role involves leading a team of operations engineers and working closely with senior stakeholders to improve operational practices and drive customer...


  • Ciudad de México, Ciudad de México Veeva Systems A tiempo completo

    At Veeva Systems, we're seeking a highly skilled Managed Services Consultant to join our team. As a key member of our Commercial Cloud team, you will be responsible for providing expert-level support to our customers in the post-go-live phase of their Veeva Commercial Cloud product implementation.Key ResponsibilitiesProvide system consulting and...

  • Solution Architect

    hace 6 meses


    México SoftwareOne A tiempo completo

    Job Function: Software & Cloud Services The role: Join our Services Delivery team! We look forward to learning more about you and exploring how, working together, we can build an exceptional team. **Solution Architect** **IT Managed Services** Full Time | Location: Mexico City | Hybrid Model **Our people. This is what makes SoftwareONE...

  • Network Engineer

    hace 5 meses


    Ciudad de México Flō Networks A tiempo completo

    Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 35,000 miles between both countries. We have an immediate need for an experienced **Network Engineer **for our...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the JobAs a Cloud Operations Director with Amazon Web Services (AWS) in Mexico, you will be responsible for providing leadership and management to our operations engineers. Your core role will be to provide guidance and support to our team members, working hand-in-hand with senior stakeholders on opportunities to improve our operational practices.We...


  • Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completo

    At The Chemical Engineer, we believe process excellence is everything.As a Senior Process Engineer - Process Optimization Lead, you will have the opportunity to make a significant impact on our manufacturing operations.You will be responsible for leading process improvement initiatives to reduce variation, improve efficiency, and enhance product quality....

  • Azure DevOps Engineer

    hace 1 semana


    Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    We are looking for an experienced Azure DevOps Engineer to join our team at Sequoia Connect. This role will be responsible for managing and supporting various cloud infrastructure components, including Azure App Services, functions, SQL Managed Instances, App Insights, Key Vaults, and Kubernetes.Key Responsibilities:Manage and support Azure App Services,...

  • Operations Engineer I

    hace 2 meses


    Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    2+ years' work experience in a Technical Support or Technical Customer Service role. - 2+ Experience with Installation and Troubleshooting Operating System knowledge (Operating System Administration - Linux). - 2+ Experience in Network fundamentals - Topology, protocols (TCP/IP), and physical networking. - Able to communicate effectively in English, within...

  • Azure Cloud Engineer

    hace 4 semanas


    Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    We are seeking a highly skilled Azure Cloud Engineer - .NET to join our team at Sequoia Connect. As a cloud infrastructure specialist, you will be responsible for managing and supporting our cloud-based services.Key Responsibilities:Manage and support Azure App Services, functions, SQL Managed Instances, App Insights, Key Vaults, and App Service...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    Cloud Operations EngineerAs a Cloud Operations Engineer at Amazon, you will be part of the technical support team responsible for ensuring the smooth operation of our cloud infrastructure. Your primary focus will be on troubleshooting and resolving technical issues related to our cloud services, including AWS Managed Services. You will work closely with our...


  • Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completo

    Network Security Services Engineer RoleTravel + Leisure Co. seeks a skilled Network Security Services Engineer to maintain the daily security and operation of our global enterprise data network. This position involves supporting the maintenance, implementation, and configuration of network and security infrastructure and associated services, including...


  • Ciudad de México, Ciudad de México Automotriz Suma Bonn A tiempo completo

    **Job Title:** Senior Software Engineer for Cloud ServicesAt {company}, we're looking for a highly skilled Senior Software Engineer to join our Cloud Services team. As a key member of our team, you'll be responsible for designing, developing, and maintaining scalable cloud-based systems that meet the needs of our customers.**Key Responsibilities:*• Design...


  • Ciudad de México, Ciudad de México solera A tiempo completo

    About SoleraSolera is a global leader in data and software services that transforms the vehicle lifecycle into a connected digital experience. We provide products and services to protect life's other most important assets: our homes and digital identities.The RoleJoin our global application support team to support products worldwide. As an Application...


  • Ciudad de México, CDMX Veeva Systems A tiempo completo

    **Team**: Professional Services **City**: Mexico City **Country**: Mexico - Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth...

  • Integration Engineer

    hace 6 meses


    Ciudad de México Ericsson A tiempo completo

    As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for...

  • Software Engineer

    hace 2 semanas


    Ciudad de México, Ciudad de México HYPR Service A tiempo completo

    About our company{company} is a leading technology company that specializes in cloud services.Job descriptionWe are seeking a highly skilled Software Engineer (Back-end) to join our team. The ideal candidate will have experience in designing and developing scalable back-end systems using cloud services.Key Responsibilities:Design and develop scalable...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V.As a Cloud Support Engineer, you will be responsible for solving complex technical issues and providing exceptional customer support to our clients.