Customer Service Rep

hace 6 días

Tijuana, México Emprego MX A tiempo completo

Descripción y detalle de las actividades

POSITION RESPONSIBILITIES: Primary responsibilities are providing outstanding Customer Service by resolving customer product issues over the telephone and ensure their experience is memorable. Also, as a team member you will be of support to the team’s needs as well as participate in projects to assist in data entry for databases and process improvement of our overall daily operations. RESPONSIBILITIES INCLUDE: - Resolve customer product issues in a courteous and professional matter both outbound and inbound. - Enter customer information accurately in databases; could assist in preparing reports; perform general administration tasks within the RBTS group. - Support Data Entry projects. - Process warranty replacements. - Provide order status. - Must meet and comply with department and company policies, procedures, objectives and regulations.

Experiência y requisitos

MINIMUM QUALIFICATIONS: - Excellent communication skills both written and verbal in English to communicate with external and internal customers, or other groups within the company. - Must have flexibility to work within a flexible schedule that may include 12hrs/day operations and different work schedules, may include weekends. - Telephone customer service experience. - Ability to work in extended periods on the telephone helping customers, including customer follow up. - Initiative to identify issues and areas of need and implement solutions. - Excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker). - Experience with MS Office tools. - Requires a high school or technical degree. DESIRED QUALIFICATIONS: - BS or BA degree in a technical or a related field. - Ability in working with high end technical troubleshooting support groups. - Advanced computer skills. - Leadership and project management skills. - Previous experience with Irrigation Systems.

Organización

Ensambles Hyson, S.A. de C.V.

Giro

Maquiladora (Export.)

Actividad principal

Manufactura de productos de irrigación.

Número de empleados

1

**Área** Atención a Clientes/Call Center/Telemarketing

**Contrato** Permanente

**Turno** Diurno

**Jornada** Tiempo Completo

**Estudios** Preparatoria

**Sexo** Indistinto

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