PeopleSoft Tools Support Engineer

hace 2 semanas


Zapopan, México Oracle A tiempo completo

Preferred Qualifications Education & Experience:

- ./. (University degree) in a technical field or equivalent experience required

- 4+ years relevant working experience (preferably 2 years + of working with Oracle/PeopleSoft products)

- Prior experience in providing technical customer support

- Technical experience with working on Application Engines, SQRs, PeopleCode. 

- Ability to troubleshoot and debug PeopleSoft issues.

 Functional/Technical Knowledge & Skills:

- Excellent analytical and problem-solving skills

- General understanding of ERP products (FMS, SCM, HCM, CRM) and exposure to associated systems and software (EPM or Student Services)

- Technical skills in relational databases (Oracle, SQLServer or DB2), operating systems (Microsoft Windows, UNIX, Linux or AS400), programming languages, web technologies, and an analytical approach to troubleshooting

- Understanding of structured SQL statements and how they are executed in the RDBMS 

- Ability to read and decipher software log and trace

Career Level -

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.


  • PeopleSoft HCM

    hace 2 semanas


    Zapopan, México Oracle A tiempo completo

    Preferred Qualifications Education & Experience: - ./. in a technical field such as computer engineering or equivalent experience required - 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products - Prior relevant experience in providing technical customer support - Technical experience with working on Application...

  • PeopleSoft HCM

    hace 2 semanas


    Zapopan, Jal., México Ll Oefentherapie A tiempo completo

    Preferred Qualifications Education & Experience: - B.A./B.S. in a technical field such as computer engineering or equivalent experience required - 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products - Prior relevant experience in providing technical customer support - Technical experience with working on Application...


  • Zapopan, México Oracle A tiempo completo

    **Preferred Qualifications Education & Experience**: - B.A./B.S. in a technical field such as computer engineering or equivalent experience required - 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products - Prior relevant experience in providing technical customer support - Technical experience with working on...


  • Zapopan, Jal., México Ll Oefentherapie A tiempo completo

    Preferred Qualifications Education & Experience: - B.A./B.S. in a technical field such as computer engineering or equivalent experience required - 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products - Prior relevant experience in providing technical customer support - Technical experience with working on Application...


  • Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **The company.** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...


  • Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Zapopan, México Oracle A tiempo completo

    As a member of the Oracle SaaS Cloud Central team, you will be responsible for: - Post-sales technical support of all SaaS Cloud Administrative activities. - This includes, but is not limited to, support of: - Environment refreshes (Moving data from a source environment to a target environment) - Planned and unplanned outages - Oracle SaaS Cloud Portal...

  • Cloud Support Engineer

    hace 2 días


    Zapopan, México Oracle A tiempo completo

    Some of the role’s duties include: - Consulting with customers on complex use of Oracle products - Contributing significantly towards the “My Oracle Support” Database communities - Analyzing work load, implementing changes to improve productivity - Proactively contributing to increasing the team’s efficiency by sharing knowledge, providing feedback...

  • Cloud Support Engineer

    hace 4 semanas


    Zapopan, México Oracle A tiempo completo

    Some of the role’s duties include: - Consulting with customers on complex use of Oracle products - Contributing significantly towards the “My Oracle Support” Database communities - Analyzing work load, implementing changes to improve productivity - Proactively contributing to increasing the team’s efficiency by sharing knowledge, providing feedback...

  • Cloud Support Engineer

    hace 2 semanas


    Zapopan, México Oracle A tiempo completo

    The selected candidates will also be providing advice and assistance to internal Oracle employees on various customer situations and escalated issues. Some of the role’s duties include: · Consulting with customers on complex use of Oracle products · Contributing significantly towards the “My Oracle Support” Database communities · Analyzing...

  • Cloud Support Engineer

    hace 2 días


    Zapopan, México Oracle A tiempo completo

    The selected candidates will also be providing advice and assistance to internal Oracle employees on various customer situations and escalated issues. Some of the role’s duties include: · Consulting with customers on complex use of Oracle products · Contributing significantly towards the “My Oracle Support” Database communities · Analyzing work...

  • Software Engineer

    hace 1 mes


    Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **The company** We are responsible for resolving issues in our complex software stack for our global retail customers. Whether it’s bug fixes or providing other creative solutions, we are essential in maintaining world-wide revenue flow for top 25 retailers. Every day, our team learns something new. If you are passionate about learning daily, this is the...


  • Zapopan, México Oracle A tiempo completo

    **Essential Duties and Responsibilities** - Oversee post sales customer service requests - Troubleshoot issues and liaise with next level SMEs (Subject Matter Experts) - Work closely with Operations when managing requested tasks - Gather client product feedback to help product management define the product roadmap - Ensure that the highest level of client...

  • Cloud Support Engineer

    hace 13 horas


    Zapopan, Jalisco, México Oracle A tiempo completo

    The chosen candidates will provide guidance and support to Oracle's internal employees regarding different customer scenarios and escalated issues.Tasks of the position involve:Consulting with customers on intricate use of Oracle productsPlaying a significant role in the 'My Oracle Support' Database communitiesAnalyzing workload and making changes to enhance...


  • Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Tier 2 Support Engineer

    hace 4 semanas


    Zapopan, México Helpware A tiempo completo

    **About Us** Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...

  • Technical Analyst Support

    hace 4 semanas


    Zapopan, México Oracle A tiempo completo

    Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle Financials or...


  • Zapopan, México Oracle A tiempo completo

    As a member of the Oracle SaaS Cloud Central team, you will be responsible for: - Post-sales technical support of all SaaS Cloud Administrative activities. - This includes, but is not limited to, support of: - Environment refreshes (Moving data from a source environment to a target environment) - Planned and unplanned outages - Oracle SaaS Cloud Portal...

  • Senior Java

    hace 4 semanas


    Zapopan, México Oracle A tiempo completo

    **Brief Description -** Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure. **Detail Description -** **Job Requirements**: **Qualifications: **BS or MS in Computer, Business or Industry Engineer;** **Experiences with development in Java and Oracle PL/SQL** **Proficient with code versioning tools,...