IT Support

hace 3 días

Miguel Hidalgo, México AMS A tiempo completo

**Vacante para la empresa AMS en Zona Centro -Miguel Hidalgo, Ciudad de México**:
**What's for you?**
- A company with a strong brand and results to match.
- Opportunity to interact with different areas of Marsh and career growth.
- Employee resource groups that provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and the client organisation.
- Benefits package and benefits above and beyond those provided by law.

**What is in it for you?**
- A competitive salary
- Employee friendly policies
- Health care and insurance for you and your dependants
- Healthy Work life balance
- A great working environment
- Flexible benefits packages to suit your needs and lifestyle

**We will count on you for the following responsibilities**:

- Provide continuous and consistent management reporting on the status of issues, actions, and resolutions
- Manage severity 1 incident calls and report to appropriate management and teams
- Maintain patching compliance to avoid risks of system outages or compromised data
- Communicate ideas and information effectively via oral and written communication to globally diverse audiences
- Assist with operational and infrastructure related projects for related to server, network and cyber initiatives
- Monitor assigned incident queues and change queues in ITSM system,
- Monitor ticketing queues for regular turnover up-dates on a daily basis
- Review incidents, changes and requests for updating and escalation
- Adapt and adjust to changing priorities both independently and in a team
- Monitor strict compliance in accordance with MMC Technical standards, policies and procedures
- Provide escalation of severity 1 issues to management timely and appropriately

**You need to have**:

- Associates's degree in computer or network science or related field from an accredited college/university or equivalent combination of education, training, and experience
- 2-5+ years hands on experience in a technical infrastructure operations/data center environment
- Network support - Cisco, PaloAlto, Aruba, F5 etc
- Server OS support - Windows, Linux, Container Support
- Data Circuit Vendor Support
- Application and Load-balancer support
- Firewall rule support, troubleshooting, adds, and removals (PaloAlto Support a +)
- Knowledge of backup technologies
- Experience with Change Control Ticketing (ServiceNow experience a +)
- Experience with Incident Reporting and Ticketing (ServiceNow experience a +)

**What makes you stand out?**
- Understanding varied and diverse platforms and technologies Server, Network, and Cyber Security
- Remote access experience working in a fast-paced data center environment
- Ability to understand Network down impact and manage all issues to resolution
- Ability to understand Cyber Operations impact and manage all issues to resolution
- Understand and follow established processes and procedures
- Ability to manage/run conference calls on technical severity issue with varying levels of personnel
- Understanding of incident management and escalation process
- Strong process and service delivery principles
- Environment Overview:

- Cisco, F5,
- PaloAlto
- NetBackup
- ServiceNow
- BigPanda
- Datadog
- BigFix
- xMatters
- UNIX/Linux
- Windows
- AS/400

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Tecnología / Internet

**Industria**:
Seguros / Aseguradora

**Habilidades**:

- Atencion a cliente
- Call Center
- Tecnologias Informacion

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