IT Support Center Technical Specialist

hace 3 semanas


Hidalgo, México Carter'S A tiempo completo

At Carter's, we are dedicated to delivering exceptional customer experiences across all our brands. As a valued member of our team, you will play a critical role in ensuring seamless support for our customers.

**About the Role:**

We are seeking an IT Support Center Technical Specialist to join our team. In this role, you will be responsible for providing technical assistance and support to our customers via phone, email, and other communication channels. Your primary focus will be on resolving customer issues efficiently and effectively while providing a positive experience.

**Key Responsibilities:**

  • Maintain working knowledge of IT project initiatives to ensure IT Support Center readiness for supporting project rollout timelines
  • Address any and all customer service issues promptly
  • Adhere to all productivity standards as communicated each week
  • Perform root cause analysis on tickets and obtain advanced troubleshooting skills
  • Communicate accurate and timely information through Service Interruption Notification process and other notification processes as required

**Requirements:**

  • Bachelor's degree preferred
  • 1 - 2 years of IT Support Center experience preferred
  • Customer Service training preferred

**Salary Estimate:** $45,000 - $60,000 per year (based on location)


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