Cssc Manager

Application Deadline: As soon as possible- Workplace: Hybrid Position- Location: Apodaca, MX, N.L. 66600- Contract Type: Full-Time- Working Hours: 48- Employment Type: RegularBecome part of our team and let’s create possibilities together.

We are seeking our next CSSC Manager to join its Commercial Building Services (CBS) team. This position reports directly to the Head of CBS CSSC Americas and will operate daily out of the Apodaca,NL facility.

**What is the job about?**

The Customer Sales Support Center (CSSC) Manager contributes to the success of the company’s sales performance through effective leading of the South America CSSC in maximizing customer experience. It is also responsible for setting department goals, tracking performance and conducting regular review to optimize the complex pre and post-sales support and deliver on time quality technical solutions to both customer enquiries and the Grundfos external sales team. It is also expected that the CSSC Manager focus on the development of each individual team members contributing to team effectiveness.

**Your main responsibilities**:
Supervision:

- Provide supervision and direction to CSSC teams and ensure the team meet assignment deadlines and response time expectations for both internal and external customers.
- Primary responsibility to manage and coordinate the work allocation and prioritize across the business using relevant tools.
- Responsible for ensuring accurate and detailed information is being captured by direct reports in 1Office CRM
- Run daily, weekly and monthly reports to assess customer experience metric, sales performance and process KPIs using the Grundfos dashboards. Identify any leading indicator for swift improvement
- Assess the competences (people, processes and tools) of the team periodically and propose development or training needs.
- Provide mentorship and knowledge sharing to team members, where applicable, and coach them to finding resolutions

Process Execution and Improvement:

- Conduct regular meetings with 1Office team to review team performance. Establish an activity plan for areas of improvement. Ensure these activities are implemented and evaluate the change impact over a period of time to ensure desired results are achieved
- Ensure effective collaboration with future project sales office in executing project tenders and technical support
- Liaise with cross functional teams and management to support and implement sales growth or process improvement strategies
- Coordinate and cooperate with other CSSC Leaders to share best business practices to ensure common alignment of processes inside the focused market.
- Use customer and employee feedback to generate ideas to increase customer and employee engagement, and also process improvement
- Engage in monthly meeting with management team to report on progress

**Your background**

We imagine that you have:

- Degree or equivalent level or 5+ years relevant experience will be considered
- Experience in customer services development & management
- Sound business knowledge
- Ability to lead and develop a cross cultural team and effectively train, coach, and mentor team members.
- SAP Customer Relationship Manager / SAP ECC / Business Warehouse

**What’s in it for you?**

You’ll be an invaluable part of our global leadership team, a diverse network of pioneers guiding others in seeing possibilities, not problems. You’ll be instrumental in spreading our optimistic, positive attitude to promote global innovation and a genuine sense of purpose, embodying our six core values, guiding our colleagues in living them day by day, and making a difference in global projects. We support you in navigating your own career and development path, offering you tools to hone your leadership craft, both within your field and to broaden your interest or expertise in areas such as diversity & inclusion, coaching and culture.

In addition, your day-to-day benefits include:

- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
- If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
- On the top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering
- Annual bonuses, health insurance, internal well-being consultants and programmes
- Access to the modern Grundfos Academy to pursue further both personal and professional development

**Do you want to learn more?**

If this job sounds appealing, please send your resume and cover letter by clicking **“Apply”.**

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**We look forward to hearing from you.**

**About Grundfos**
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