Customer Support Specialist
hace 2 semanas
**Job Opening: Customer Support Specialist**
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where problem-solving skills are essential? If so, we have an exciting opportunity for you
**Position**: Customer Support Specialist
**Location**: Hermosillo, Sonora
**Job Type**: Full-time
**About the Role**:
As a Customer Support Specialist for our program, you will be responsible for handling customer inquiries and issues related to RMA and e-commerce. You will play a critical role in ensuring customer satisfaction by providing timely and effective solutions to their concerns.
**Responsibilities**:
- Respond to customer inquiries and resolve issues related to RMA and e-commerce.
- Utilize Zendesk and other relevant tools to manage and track customer tickets.
- Work independently to handle a variety of customer cases, ensuring accuracy and efficiency.
- Collaborate with team members to address complex issues and escalate when necessary.
**Qualifications**:
- Strong communication skills, both verbal and written.
- Experience working in a customer support or similar role preferred.
- Familiarity with Zendesk or similar CRM platforms is a plus.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
**Benefits**:
- Competitive salary
- Opportunities for career growth and advancement
**How to Apply**:
If you are ready to join a dynamic team and make a difference in the lives of our customers, please submit your resume. We look forward to hearing from you
**Salary**: $2,496.00 - $3,696.00 per week
Work Location: Hybrid remote in 83270, Hermosillo, Son.
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