Customer Success Technical Consultant
hace 3 semanas
Espressive redefines how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee — because you can’t have self-service if employees are not engaged.Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace, delivering a personalized user experience that results in employee adoption rates of 80-85% and reduced help desk call volume of 40-60%.We've raised our series B and are funded by some of the best VCs in the world. We have a highly experienced, small team, led by a CEO and executive team with a proven track record of building successful companies. We have offices in Santa Clara, California, Salt Lake City, Utah and Guadalajara, Mexico.
As an Espressive Customer Success Technical Consultant, your overall mission is to help drive company growth and customer success by partnering with customers, driving customer and product innovation, and helping deliver an amazing employee experience.
**In this role, your key responsibilities will be to**:
- Configuration of REST Based APIs
- Setup and implementation of SSO
- Contribute to improvements in procedures and documentation
- Uncover customer business objectives and overall AI and ML strategy
- Partner with customers success on enhancing overall employee experience
- Deliver product demonstrations and proof of concepts
- Come up with creative employee adoption strategies
- Partner with product management on prioritizing customer feature requests
- Partner with development on feature enhancements a
- Cross enable teams based on customer best practices that you uncover
**What you will bring to the Espressive family**
- Experience in customer-facing roles, enterprise pre-sales or delivery
- Hands-on Experience with ITSM platforms like ServiceNow, Cherwell, BMC, etc.
- 3-5 years of experience in technical consultant or customer success position strongly preferred
- Exceptional ability to communicate and foster positive business relationships
- Ability to rapidly embrace and learn new AI/ML/NLP technology
- ITSM or HR industry knowledge and best practices
- Ability to work on multiple projects and prioritize customer success
- Experience in one (or more) scripting languages: Python, Perl, Unix Shell, Windows Shell)
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