Customer Success
hace 1 mes
Atención a clientes - Call center
- Atención al cliente
- hace 2 horas
**Descripción**:
En Totum Talent nos encontramos en búsqueda de talento como Customer Success, para empresa de incentivos corporativos digitales.
Tu misión será la administración y atención a las comunidades digitales, así como generar de estrategias de comunicación y de contenido de la organización. Monitorear y asegurar el correcto funcionamiento de las plataformas digitales de la empresa, tal como dar soporte a los departamentos internos y solucionar problemas o temas que afecten la experiência de los usuarios.
**Actividades**
- Planeación e implementación de las estrategias de comunicación interna enfocada en los usuarios asegurando la relación con las distintas áreas de la organización.
- Fungir como el principal punto de contacto y soporte con colaboradores, departamentos internos y proveedores sobre el correcto funcionamiento de las plataformas digitales y resolver problemas sobre la experiência de los colaboradores.
- Recepción, correcta canalización y seguimiento de órdenes de compra a departamentos internos.
- Creación y organización de formatos de control interno relacionados a la implementación de proyectos.
- Administración de las comunidades digitales y ejecución de planes de acción para atender e incentivar la participación dentro de la organización.
**Requisitos**:
- Licenciatura en Comunicaciones, administración, relaciones internacionales, mercadotecnia o afín.
- Inglés Intermedio
- Experiência en Administración de comunidades digitales (2 - 3 años)
- Experiência en Atención a Clientes (2 - 3 años)
Conocimientos
- Manejo de Paquete Office - Intermedio / Avanzado
- Manejo de Google Workspace - Básico / Intermedio
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