Service Desk

hace 2 meses


Monterrey, México Atos Global A tiempo completo

L1 Service Desk Agent

English/ Spanish/ Canadian French required

Onsite/Temporary Remote
- Applies understanding and knowledge of information systems products and services to assist users.
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
- Coordinates referrals to appropriate technical, professional, or service personnel.
- Receives and prioritizes issues and forwards using appropriate escalation procedures.
- Walk Users through problem-solving process.
- Basic Network configuration **Proficient in Excel**:

- Ticket Creation (Service Now) **VPN**:

- Active Directory **Windows Users configuration**:

- Remote Desktop Troubleshooting **Local and network printers configuration**:

- Proficient in Outlook **Basic Computer Software Knowledge**

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $18,000.00 - $23,500.00 al mes

Beneficios:

- Caja de ahorro
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
- Vales de restaurante

Tipo de jornada:

- Disponibilidad en noches
- Incluye fines de semana
- Rotativo
- Turno de 8 horas

Lugar de trabajo: Empleo presencial



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