Manager, Human Resources

hace 3 días

Ciudad de México Qualfon A tiempo completo

**Posted On**:Feb 8, 2024

**Location**: Ciudad de México, Mexico DF, MX

**Company**:Qualfon

**Job Summary**:
Main objectives and Functions:
**1. Business partner to business leaders, supporting employee, engagement, and retention and recruitment.**
- Acst as primary business partner to the local business leadership, consulting with and guiding business decisions with employee advocacy and best practices of human resources in mind
- Executes the strategic plan for the site Human Development team to service the existing and future needs of the growing business in the assigned location(s)
- Provide valuable guidance on people issues to all leaders and employees

**2. Manages Human Development impact, policy, process, and procedure in a specific location or subset of locations**.
- Understands Qualfon’s employee benefits programs, and educate employees regarding benefits by studying and assessing benefit needs and trends and developing/delivering training to employees on best uses and practices
- Help design, develop, and roll out appropriate employee communications to socialize initiatives, reward and recognize employees, and share key messaging at the site level.
- Make recommendations for changes in programs, processes, and procedures that will have a positive impact on the business.
- Ensures legal compliance by monitoring and implementing applicable national, regional and local, reporting and recordkeeping requirements; conducting investigations; maintaining records; representing the organization at hearings as necessary and required.

**3. Primary HD business partner to the local operations leadership,**
- Partners closely with talent acquisition, payroll, training, quality assurance, and operations to support and drive the short
- and long-term success of the business, gaining credibility through sound action and positive contributions
- Develops, leads, and manages the local HD team in a productive and cohesive manner by counseling employees; planning, monitoring, and appraising job results.
- Partners with HD leadership team in training, development, and mentoring HD Generalists, Sr. Generalists, and Managers to become more effective HD business partners

**4. Leads the Human Development practices and objectives that will provide an employee-oriented, high performance culture emphasizing empowerment, quality, productivity, and ongoing development.**

***

**5. Responsible for the development and implementation of programs, processes, and metrics that support the achievement of the organization’s business goals.**

**Area of expertise (Skills)**:

- Bachelor’s Degree in business administration, human resources management, or a related field.
- Experience
- Minimum of 5years of previous management experience with 3 or more direct reports
- Minimum of 5years of broad human resources experience across multiple disciplines
- Minimum of 5years in a consultative human resources business partner capacity demonstrating outstanding listening, empathy, and risk management/mitigation/avoidance tactics

**Other Skills and Experiences (Min)**:

- Experience
- At least 7 years of previous management experience with 5 or more direct reports, preferably in a business process outsourcing (BPO), call center, or other high-volume environment
- At least 7 years of broad human resources experience across multiple disciplines
- At least 7 years in a consultative human resources business partner capacity demonstrating outstanding listening, empathy, and risk management/mitigation/avoidance tactics
- Language - Bilingual in English/Spanish and/or English/Filipino
- Minimum of 3 years supporting human resource and business functions in call center or Business Process Outsourcing operations.

**Education**:

- Bachelor Degree

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