Onboarding Specialist

hace 2 semanas

Desde casa, México 1 Customer Service A tiempo completo

**ONBOARDING & ACTIVATIONS SPECIALIST**

The On-Boarder is responsible for all initial contact post-sales and the coordination of delivering services to new customers.

**CORE COMPETENCIES**
- The On-Boarder transitions new customers from the sales team and coordinates the delivery and configuration of new services.
- Answering inbound phone calls and tickets in English, Spanish, & Portuguese (for bilingual agents)
- Responsible for learning more about the customers’ needs and managing the expectation and delivery of services to match those needs.
- Obtains the final approval and delivery acceptance from the customer.
- Requires constant contact and consistent execution from all parties involved (Salesperson, Porting Department, Technical Support, and Customer).
- The On-Boarder will help with the engagement process between the customer and how the service is delivered.
- He/she is responsible for documenting all implementation plans, configurations, settings and account peculiarities
- Identifies Technical Support and Billing Issues and direct customer to the appropriate resolution
- Ensures complete configuration of system
- Performs functional testing of the system
- Communicates with the customer on a daily basis to ensure customer adoption & satisfaction
- Deploy customer configurations based on best practices
- Answer any questions the customer might have regarding the onboarding process and integration.

**REQUIREMENTS**
- Associate degree in Technology related field preferred
- Minimum of 2 years of Customer Support experience
- Experience with Support of Business Product is a plus
- Detail oriented with strong problem solving, analytical, and organizational skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Bi-lingual English/Spanish or English-Portuguese preferred
- Exceptional presentation skills (prepare documentation and complete End User training sessions, product demos, lead customer status meetings, etc.)
- Establish a level of proficiency on key tools including all Core Modules & Features, and any tools used for Customer Services tracking
- Experience acting as a liaison between business and technical resources
- Working knowledge of customer service and telephone etiquette

**ADDITIONAL REQUIREMENT**
- Fluency in English & Spanish, or English & Portuguese
- Positive attitude and ability to establish rapport with clients

Tipo de puesto: Tiempo completo

Sueldo: $18,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Tipos de compensaciones:

- Bono de permanencia

Experiência:

- Atención al cliente: 2 años (Obligatorio)

Lugar de trabajo: Empleo remoto

Fecha límite para postularse: 25/05/2023
Fecha de inicio prevista: 30/05/2023

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