Onboarding Specialist

hace 2 semanas

Desde casa, México SafeGuard Global A tiempo completo

Job Description:
Onboarding Specialist

This role is a key position within the organization and responsible for the onboarding of GEO workers and clients across the globe. The Onboarding Specialist is responsible for providing world-class customer service to all new clients and their workers, setting the stage for a successful ongoing partnership between the client and Safeguard. This role will work closely with the Sales, Solutions Consulting, Operations, and in-country partner teams to ensure employees are onboarded smoothly and compliantly. The Onboarding Specialist may also act as a project leader to ensure successful and timely implementation of large volume or complex onboards.

Key Responsibilities:

- Manage the end-to-end process of onboarding for GEO workers and clients.
- Facilitate creation, review, and approval of employment agreements.
- Provide local legislation and HR knowledge to clients for the location in which they are onboarding workers.
- Work collaboratively with in-country experts and local market specialists throughout the onboarding process.
- Demonstrate in-depth knowledge of GEO processes.
- Attend client calls as needed during the onboarding period
- Ensure necessary benefits are obtained during onboarding working with relevant parties.
- Ensure background checks are completed as requested.
- Ensure worker data and onboarding documentation is completed, filed, and input before transfer to Operations Team.
- Adaption of the pre-created payroll calendars to issue to clients. Responsible for creation if moving into new territory.
- Point of contact for workers' queries during onboarding.
- Ensure that clients receive set-up and deposit invoices during the onboarding and that invoices are accurate, and that payment is received promptly.
- Set up clients and workers within the global system.
- Provide clients and workers with the necessary Global system documentation.
- Update monthly payroll files once the worker has been onboarded.
- Provide a thorough handover to the Operations team upon completion of the onboard.
- Project manage large or complex onboards to ensure successful implementation.
- Follow-up with clients who have not begun the onboarding process yet and build urgency for the return of the onboarding form.
- Provide follow-up and assistance for clients who are unable to begin the onboarding process by introducing partners or offering solutions as able.
- Ensure SLA’s achievement and high level of client satisfaction with the onboarding process.

Skills Requirement
- Minimum of 1-year experience in a customer service or client-facing role
- HR administration/coordination or implementation experience a plus
- Excellent written and oral communication skills
- Ability to communicate complex concepts to clients
- Ability to multi-task and prioritize
- High proficiency in problem-solving
- Self-directed individual with initiative
- Excellent attention to detail
- Microsoft Office Suite proficiency required
- Strong geographical knowledge
- Must have the ability to work in a fast-paced and often changing environment
- Highly organized with a client-focused approach
- Strong verbal and written fluency in English is required

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

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