Ecommerce Support Manager

hace 4 días

Tlaquepaque, México Hewlett Packard Enterprise A tiempo completo

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

One of our core principles is belief in the power of people. Recognizing that our people are HPE’s chief competitive advantage allows us to focus on ensuring that we keep the employee at the center of the programs and services we offer

Responsible for driving marketing excellence and performance management efforts to provide operational processes, marketing policies, measurement, analytical model and actionable plan to maximize the return on marketing investment. May also provide database analytics and operational expertise to drive fact-based strategic and tactical planning, manage and execute marketing programs. Typical responsibilities include managing the marketing investment envelope, identifying business requirements, developing business marketing processes, managing complex marketing programs and campaigns, establishing executive dashboards, scorecard, other measurement tools, and developing infrastructure (such as MRM, CRM, EDW and other data warehouse) as needed to drive close loop marketing. Also responsible for developing and delivering marketing training and professional development and execution to maximize overall marketing productivity and effectiveness.

**How you'll make your mark**:

- Heavy customer and sales facing role. Primary accountability for accuracy, completeness, and availability of assigned B2B customer catalogs.
- Primary sales resource for all eBusiness topics in assigned accounts.
- Coordinate between sales BUs for offer management of customer requirements.
- Support complex, high value and high touch customers.
- Responsible for all maintenance of the ecommerce operational infrastructure in assigned accounts.
- First point of contact for issue resolution to both Customers and Sales.
- Setup of new Global / Domestic catalog structures.
- Management of all catalog updates for Customer within agreed service levels.
- Proactive management of up-sell and margin improvement via product content shaping supporting sales direction.
- Alignment of catalog with sales strategies and End of Life requirements.
- Manage online marketing in coordination with sales strategies.
- Maintenance of customer solution documentation and contact list.
- Own and resolve Customer support calls on the B2B sites for all assigned customers.
- Improve TAT for data integrity resolutions.
- Lead on-going Customer training on B2B sites and portals for assigned accounts.
- Customer change management with respect to user setup and maintenance / user adoption / Order Status (OSV).
- Coordinate scheduled / Ad-Hoc content updates globally in accordance with Customer SLA.
- Liaison between Customer / Global Sales Teams for issue resolution of the global offering.
- Participate with Sales and Customer during product transition discussions to ensure proper offering reflection on B2B.
- Liaison with Catalog Support Team and 2nd level support for content and usability issue resolution.
- Launch targeted B2B attach campaigns for identified accounts.
- Create and Maintain Portal Messaging in Coordination with Sales Strategies (White Papers, Life Cycle Reports, New Product Information, Open Order Reports, Customer Handbooks, Etc.).
- Create / Maintain Utilization Reporting of Attach Campaigns on B2B Portal / Transaction Stores.
- Educate and Identify B2B Attach Opportunities.
- Generate / Maintain Ad-Hoc User Activity Reporting.

**About you**:

- First level university degree (Computer Science and International Trade preferred).
- Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
- Advance communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
- Good understanding of B2B strategies and operations.
- Advance experience solving moderately complex internal operational issues.
- Developed problem-solving and analytical skills.
- Broad knowledge of the end-to-end process of sales operations.
- Developing knowledge of local legal compliance issues.
- Demonstrated teamwork and collaboration skills.**We offer**:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal

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