Customer Service Operations

hace 4 semanas

Mexico Maxima Apparel A tiempo completo

CUSTOMER SERVICE OPERATIONS

Company Overview

Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus on excellent customer service.

We are seeking a Customer Service Operations to support order flow, resolve issues, and enhance the end-to-end customer journey.

Responsibilities

- Identify and assess customer needs; provide efficient, accurate solutions and follow through to resolution.
- Coordinate with Supply Chain, Logistics, Warehouse, Design, and Sales to obtain information and resolve issues (order status, shipments, returns, quality concerns, etc.).
- Monitor order and shipment exceptions; escalate and help clear blockers to ensure on-time delivery.
- Capture customer feedback and recurring pain points; collaborate with the team to improve processes and the overall customer journey.

Qualifications

- Minimum 2-3 year of experience in Customer Service, Operations, or a related role.
- Hands-on experience with Supply Chain or Logistics workflows (e.g., orders, fulfillment, shipping, returns) required.
- High proficiency in English—both verbal and written.
- Strong problem-solving skills; able to take ownership and drive issues to closure.
- Exceptional attention to detail and organizational abilities.
- Experience with customer service platforms (Zendesk, Meta) and instant-messaging tools.
- Solid knowledge of Microsoft Office (Excel, PowerPoint, Word); quick to learn additional tools (ERP/WMS/CRM a plus).
- Ability to manage multiple tasks in a fast-paced environment.
- Bachelor's degree in business, marketing, supply chain, or a related field preferred.
- Basic knowledge of the sports industry and product assortment processes is a plus.

Who You Are

- Excellent time-management and prioritization skills; comfortable handling multiple requests simultaneously.
- Strong interpersonal and communication skills; able to communicate effectively at all levels.
- Flexible and adaptable to rapid changes in the work environment.
- Highly detail-oriented with a commitment to accuracy and follow-through.

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