Customer Service Specialist

hace 4 días

Mexico Terra Energy A tiempo completo

The Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote environment.

Key Responsibilities

- Serve as the primary point of contact for customer inquiries via email, chat, and/or phone.
- Provide accurate, timely, and professional responses to customer questions and concerns.
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
- Escalate complex cases to the appropriate internal teams when necessary.
- Document customer interactions and resolutions accurately in internal systems.
- Collaborate with Operations, Finance, and other internal teams to ensure effective issue resolution.
- Follow established processes, policies, and service-level agreements (SLAs).
- Identify recurring issues and provide feedback to improve processes and customer experience.

Required Qualifications

- 2+ years of experience in a Customer Service, Support, or Operations-related role.
- Advanced English proficiency (spoken and written).
- Strong communication, problem-solving, and interpersonal skills.
- Ability to manage multiple cases simultaneously in a fast-paced, remote environment.
- High attention to detail and strong organizational skills.

Preferred Qualifications

- Experience supporting U.S.-based customers.
- Familiarity with CRM or ticketing systems (e.g., Zendesk, Salesforce, Freshdesk).
- Experience working in a remote or distributed team environment.

Key Competencies

- Customer-focused mindset
- Strong ownership and accountability
- Adaptability and resilience
- Professional and empathetic communication
- Team collaboration

What We Offer

- 100% remote work
- Salary: 20,000 monthly.
- Stable and growing company with offices based in Miami

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