Customer Service Specialist
hace 7 días
The Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote environment.Key ResponsibilitiesServe as the primary point of contact for customer inquiries via email, chat, and/or phone.Provide accurate, timely, and professional responses to customer questions and concerns.Resolve customer issues efficiently while maintaining a high level of customer satisfaction.Escalate complex cases to the appropriate internal teams when necessary.Document customer interactions and resolutions accurately in internal systems.Collaborate with Operations, Finance, and other internal teams to ensure effective issue resolution.Follow established processes, policies, and service-level agreements (SLAs).Identify recurring issues and provide feedback to improve processes and customer experience.Required Qualifications2+ years of experience in a Customer Service, Support, or Operations-related role.Advanced English proficiency (spoken and written).Strong communication, problem-solving, and interpersonal skills.Ability to manage multiple cases simultaneously in a fast-paced, remote environment.High attention to detail and strong organizational skills.Preferred QualificationsExperience supporting U.S.-based customers.Familiarity with CRM or ticketing systems (e.g., Zendesk, Salesforce, Freshdesk).Experience working in a remote or distributed team environment.Key CompetenciesCustomer-focused mindsetStrong ownership and accountabilityAdaptability and resilienceProfessional and empathetic communicationTeam collaborationWhat We Offer100% remote workSalary: 20,000 monthly.Stable and growing company with offices based in Miami
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Customer Service Specialist
hace 5 días
Mexico Terra Energy A tiempo completoThe Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote...
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Customer Service Specialist
hace 6 días
Mexico Terra Energy A tiempo completoThe Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote...
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Customer Service Specialist
hace 7 días
Mexico City Terra Energy A tiempo completoThe Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote...
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Part Time Customer Service Specialist
hace 19 horas
Mexico City Terra Energy A tiempo completoThe Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote...
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Process Consultant
hace 4 semanas
Mexico Customer Intelligence Inc. A tiempo completoAbout Us At Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across...
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Process Consultant
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoAbout Us At Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across...
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Process Consultant
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoAbout Us At Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across...
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Customer service and legal Agent
hace 3 semanas
Mexico Solvo Global Careers A tiempo completoPosition: Intake Specialist Location: Chihuahua, México Work Modality: On-site Schedule: Availability from Monday to Sunday Two continuous days off selected by operations (e.g., Fri–Sat, Sat–Sun, Sun–Mon) Fixed schedule (no rotation) Working hours assigned within the range of 6:00 a.m. to 10:00 p.m. (Mexico time) Job Description We are looking for a...
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Customer Service Specialist
hace 1 semana
Guadalajara, Mexico Metropolitan Area Tata Consultancy Services A tiempo completoWe are seeking aCustomer Service Representativeto provide exceptional support to our customers. The role involves handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.Key Responsibilities:Respond promptly to customer inquiries via phone, email, chat, or social media.Provide accurate...
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Customer Service Representative
hace 3 semanas
Mexico Latino Legends A tiempo completoCustomer Service Representative (Remote - LATAM) Reports to: Customer Service Manager Job Type: Full-Time Salary: $1,500 – $1,700 USD/month About the Role: Latino Legends is proud to partner with a fast-growing company in the fitness and wellness industry in its search for a Customer Service Representative based in Latin America. This fully remote...
