Remote People Operations Analyst

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Job Title: Remote People Operations Analyst – Mexico City (100% Work From Home)

Location: Remote from Mexico (TBC)

Position Type: Full-time

Salary : 70,000 MXN + 5% variable commission paid via Remote (~$3,800 USD/month)

Schedule: Monday to Friday, business hours local time

Job Overview

Our client is the retention engine behind the world's most customer-centric companies. Their platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust their applications and AI agents to drive learning, adoption, community connection, and success for their customers.

We're looking for a full time People Operations Analyst to join their People Operations team collaborating closely with the Senior Manager, Center of Excellence. This is a remote role based in Mexico City, Mexico, and employment will be managed through Remote, their Employer of Record. In this role, you'll play a key role in strengthening data-driven decision-making across the People function by delivering dashboards, compliance reports, and insights that support business decisions, board reporting, and people program strategies. This is a great opportunity for someone who thrives in a detail-oriented, analytical environment and

enjoys working cross-functionally with teams like Teammate Success, People Strategy Partners, and senior leadership. The ideal candidate brings strong skills in data analysis, compliance reporting, systems auditing, and cross-functional collaboration - particularly within HR systems and tools.

Responsibilities

- Build and maintain reports and dashboards to support business, board of directors, and leadership needs.
- Proactively identify reporting gaps and partner across HR and the business to deliver relevant insights.
- Create self-service tools and guidance so teams can access routine data without manual requests.
- Manage and support compliance reporting such as EEOC filings, SOC audits, and end-of-year government filings.
- Ensure the accuracy and completeness of data submitted to regulatory bodies.
- Conduct regular audits of HRIS data and reporting outputs to ensure accuracy and consistency.
- Partner with the HRIS team to monitor system updates and changes that impact data or reports.
- Respond to teammate data requests and troubleshoot reporting-related tickets with care and urgency.
- Collaborate with the Workday team to support testing and resolution of system issues related to reporting.
- Look for opportunities to automate or streamline reporting processes to increase efficiency.
- Build relationships across the Teammate Success team and beyond to understand data needs and anticipate requests.
- Be a trusted partner who helps HR and business leaders make data-informed decisions.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

Qualifications, Skills and Key Competencies

- 2-5 years of related experience and a Bachelors degree (or equivalent experience)
- Experience in HR data reporting and dashboarding, ideally using Workday, Tableau, Sigma, Knoetic, or similar tools.
- Familiarity with compliance and audit reporting requirements (e.g., EEOC, SOC).
- Strong attention to detail and a commitment to data integrity.
- Analytical mindset with the ability to translate data into insights.
- Customer service orientation with experience responding to internal requests or tickets.
- Collaborative, proactive, and always looking for ways to improve processes and systems.