Office Engineer

hace 3 semanas

Cuauhtémoc, México LTIMindtree A tiempo completo

In LTIMindtree, we are a global technology consulting and digital solutions company committed to driving innovation and delivering exceptional IT services. We are looking for our next talented team member to join us as a
Engineer Service Desk Operations
Work Model:
Hybrid (2 to 3 times in site).
Schedule and Time Shift:
Full-time; availability for rotating shifts is essential for this position.
Paseo de la Reforma, Mexico City.
We're looking for an experienced
Service Desk Engineer (L1) to provide phone, email, and chat support for one of our prestigious clients. You'll handle incident management, service requests, and troubleshooting while ensuring excellent customer experience.
Provide
L1 technical support
via calls, chat, and email.
Log, categorize, and prioritize incidents in ITSM tools (ServiceNow, Remedy).
Troubleshoot issues related to
Windows, O365, VPN, Citrix, printers, and mobile devices.
Manage user accounts in
Active Directory
and email accounts in
Office 365.
Configuring iPad, iPhones, Android for the users to enable them check emails and be connected on the go
3–5 years
in a Service Desk environment.
~ Strong knowledge of Active Directory, O365, Citrix, VPN troubleshooting.
~ Familiarity with ITIL methodologies and ITSM tools.
~ Advanced English.
~ Ability to work in shifts.
Experience with IT service management (ITSM) tools.
Knowledge of remote support tools and techniques.
Familiarity with ITIL best practices.
Nice to Have -
Knowledge of Exchange Server, SharePoint, MDM solutions.
Competitive salary and above the law benefits package, including health insurance.

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