Container flow Analyst/ Analista de Flujo de Contenedores 80% English

Category - Container flow Analyst (located at the Bobcat

Plant in Monterrey MX) Bilingual 90% English.

Purpose:

- Serve as the primary point of contact for complex and high-priority customer queries, ensuring timely and effective resolution across multiple communication channels (phone, email, web).
- Proactively manage and resolve customer issues, driving continuous improvements in customer service processes while maintaining strong relationships with both internal and external stakeholders.
- Provide leadership and guidance within the Customer Service team, ensuring exceptional service delivery and contributing to the overall enhancement of customer satisfaction and operational efficiency.
- Ensure all movements of containers throughout the Bobcat facilities are recorded correctly in the CHEP system and Develop and enforce required processes to ensure movements are captured in CHEP systems within the designated Bobcat plant

Qualifications & Experience – What you will bring

English 90% Mandatory

- Strong knowledge of the automotive industry, market and supply chain
- Strong focus on customer care and relationship management
- Strong interpersonal & communication skills for efficient communication within all levels of the organization, the customer and their supply chain
- Decision-making and problem-solving skills
- Effectively prioritize multiple goals to ensure time is spent on most valuable activities
- Work independently with little supervision
- Technical user: SAP; Salesforce; MyCHEP, Business Warehouse, PowerBI
- Detail oriented with strong analytical skills
- High learning agility (complex programs and supply chain billing structures across multiple products)
- Ability to multi-task and effectively manage time and resources
- Intermediate MS Office skills (Outlook, Excel, Power Point)
- Continuous improvement mindset
- Ability to work in a matrix environment
- Strong collaboration skills.

Experience

- Minimum 3 years' experience with supply chains
- Minimum 3 years' experience with data analysis

Qualifications/Language

- Business related college degree or equivalent experience min.
- English
- Spanish
- Computer knowledge

Key Accountabilities – What you will do

• This role will be responsible for continuous optimization of the empty container process for

CHEP owned and customer owned containers within the designated Bobcat plant

• Being able to prioritize issues and impact analysis

• Monitor and report program performance and plant compliance

• Build relationships with customer stakeholders

• Establish process standardization using best practice from other Bobcat plants

• Lead the necessary support for new product launches and calculate the initial container fleet

size required

• Identify and communicate new leads for CHEP business

Train Bobcat on site personnel on all processes

• Monitor consolidation of returnable containers in designated areas/ELOC's

• Manage the visuals

• Control unit load configuration and staging (i.e. correct receiver, correct configuration)

• Coordinate loading process

• Support creation of accurate shipment documentation

• Monitor process and plant compliance

• Inbound audits to monitor packaging compliance

• Initiate root-cause investigation for variances & log cases in CRM system

• Assist in the design of the container processing layouts

• Spot check to make sure the correct containers are in the assigned areas

• Liaison to plant personnel for day-to-day operation,

• Support new launches and end of program exits

• System training for all locations/shifts for the required CHEP and customer systems

• Validate case completion and close out in CRM system

• Escalate unresolved issues to program lead/account manager

• Monitoring process at any 3rd party locations

• First point of contact for IT to create required tickets for any system issues

Challenges/Problem Solving

This role is 100% Plant based

This role operates in a matrix organization supporting Bobcat while reporting up through the

CHEP Automotive team

• This role will interact with a geographically dispersed team

• Infrequent travel may be required

Travel to suppliers might be required on an as needed basis