Customer Service Representative

hace 1 semana

Mexico City Globeia A tiempo completo

About Globeia:

At Globeia, we simplify the complexities of global mobility. With over a decade of experience, we empower individuals, businesses, and institutions to pursue cross-border opportunities with clarity and confidence. With locations in Canada, United States and United Kingdom. Globeia is building a trusted platform that bridges borders through innovation, compliance, and unwavering reliability.As a global leader in international mobility solutions, we are committed to making movement across countries seamless, secure, and accessible for all.

About the role:

Globeia is seeking a Customer Service Representative to provide exceptional support to our clients. We are looking for a proactive, detail-oriented, and tech-savvy professional who can manage customer inquiries efficiently across multiple communication channels.

Responsibilities

- Respond promptly and professionally to customer inquiries via email, chat, and phone
- Assist clients with background check, authentication, and document verification services
- Troubleshoot and resolve service-related issues with accuracy and empathy
- Maintain organized and accurate records of all customer interactions in CRM systems
- Collaborate with internal teams to enhance workflow and improve the overall customer experience

Requirements

- Excellent verbal and written communication skills
- Strong customer-service mindset with proven problem-solving abilities
- Tech-savvy and comfortable using CRM platforms, online tools, and Microsoft Office
- Ability to manage multiple tasks, stay organized, and work independently
- Minimum post-secondary education required
- Ability to work remotely from a quiet, professional environment
- Must be available to work in EU/PST time zones.

Preferred Experience

- Prior customer service experience (remote, virtual, hybrid, or onsite)
- Experience in background checks, document verification, or related service industries is an asset

Location: Remote

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