Head of Digital Ops

hace 3 semanas

Mexico City Spice A tiempo completo

Head of Digital Operations @ Spice

📍 Remote (LatAm or based)

⏰ Start: March 2026

About Spice

Spice helps multi-location restaurant brands crush it on delivery platforms (Uber Eats, DoorDash, ezCater).

We optimize menus, pricing, promos, and operations for 20+ brands driving millions in off-premise sales.

2025: Built the playbook, hit $50k MRR

2026: Scale to $100k MRR, launch catering service, build real infrastructure

Small team (9 people), profitable, growing fast.

The Role

You own everything after the sale.

When our founder closes a client, you take over:

- Onboard them in 7-10 days (vs 3-4 weeks today)
- Manage 6-person service team (2 Growth Managers, Ops, Designer, Email, Paid Media)
- Build systems that scale (onboarding, reporting, playbooks, SOPs)
- Close upsells with clients (catering, paid media, retention)
- Keep clients happy and renewing (90%+ retention)

You're the COO of client operations. Builder + leader, not just executor.

You Are

✅ 3-5 years running ops (agency, startup, service business)

✅ Built systems from scratch (onboarding, reporting, SOPs)

✅ Managed 4-8 people (account managers, growth managers, client success)

✅ Client-facing (QBRs, upsells, renewals—not just internal ops)

✅ Thrive in 0→1 (you build the machine, not maintain it)

✅ Obsessed with efficiency (automate everything possible)

Bonus: Restaurant/food industry, agency experience, marketplace/e-commerce ops

Why Join

🚀 Build the operational backbone (not maintain someone else's system)

🎯 Work with real brands ($5-50M revenue restaurants)

📈 Clear path to COO as we hit $5-10M ARR

🏡 Remote + flexible (core hours, but we trust you)

🎁 Flexible PTO, $500/year learning budget

How to (Seriously) Apply

Don't send a resume.

Record a 2-3 minute Loom video answering:

1. What's a system or process you built from scratch? (Walk us through it)
2. Why operations? (Most want sales/product—why ops?)
3. Why Spice? (What excites you about THIS role?)

Send to: maxx@spicedigital.co

Subject: Head of Digital Ops — [Your Name]

We'll review in 48 hours and invite top candidates to an interview

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