Customer Success
hace 1 semana
About Knock2 Knock2 is a fast-growing B2B SaaS platform that helps Sales teams identify website visitors, surface real buying intent, and take the right next step. We combine visitor identification, AI-driven insights, and automation to help companies convert more leads and grow revenue. We're a small, high-performance team building the "Next Best Move" platform for outbound sellers. We move fast, operate with ownership, and care deeply about our customers. ⸻ About the Role We are hiring a Customer Success & Onboarding Specialist to give every new customer an amazing first experience with Knock2. You'll be the first dedicated CS hire. You'll run onboarding, support, and monthly check-ins for customers. You'll own the trial-to-paid motion and help customers get their "aha" moment quickly. This role is perfect for someone who is: - organized - a great communicator - loves helping customers - proactive - detail-driven - comfortable working directly with a founder - excited to be at an early-stage startup where your impact is huge This is a full-time role with growth potential into Senior CS, Customer Success Manager, or Operations. Full-Time · $1,500–$2,000/month · Remote (Latin America) ⸻ What You'll Do Onboarding (70%) - Run 1-on-1 welcome calls for every new customer and every new trial. - Help customers install the Knock2 script on their website. - Assist with Slack integration and CRM (HubSpot/Salesforce) setup. - Ensure customers complete ICP setup and understand their Dashboard. - Monitor new trials daily and proactively reach out if they're stuck. - Guide users to their first "aha moment" (first match, first Slack alert, etc.). Customer Success (20%) - Conduct monthly check-ins for active customers. - Track usage, identify at-risk accounts, and reach out proactively. - Collect customer feedback to help shape product improvements. - Help customers understand new features and best practices. - Maintain customer happiness and reduce churn. Support (10%) - Manage inbound support requests via email and Slack. - Troubleshoot customer issues (basic technical troubleshooting, not engineering). - Escalate bugs or deeper issues to the engineering team. - Maintain clear, helpful support documentation and FAQs. ⸻ What We're Looking For Required: - Excellent written and verbal English - Experience in Customer Success or Support - Based in Latin America (timezone alignment) - Strong communicator who loves working with customers - Highly organized and reliable - Tech-comfortable (can learn how scripts, Slack apps, CRMs work) - Able to run friendly, confident Video calls - Self-starter with high ownership Nice to Have: - Experience with SaaS tools (Slack, HubSpot, CRMs, support tools) - Experience in outbound sales or GTM is a plus - Ability to create short Loom videos and documentation - Familiarity with basic HTML/JS installation concepts (not required) ⸻ Why Join Knock2 - Work directly with the founder — no red tape - Huge ownership from day one - Flexible remote role - Be the voice of our customers - Grow into a senior CS or operations role - Make a meaningful impact on a fast-growing SaaS company ⸻ How to Apply Send a short message (in English) with: - Your name - Your resume or LinkedIn - A quick Loom video introducing yourself Email: john@knock2.ai Subject: Customer Success & Onboarding Specialist – LatAm
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