Customer Service Representative
hace 2 semanas
Come to one of the biggest IT Services companies in the world Here you can transform your career
Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
Role: Customer Service Representative
Location: GDL, TATA2
English: Advanced
Mode: Onsite (Walk-in Interview)
- Excellent English and Spanish communication skills
- Proven Customer Support experience or experience as Client Service Representative
- Ability to appreciate the customers perspective showing empathy.
- Active listening to fully engage the customer with their concerns.
- Ability to multi-task
- Computer and online navigating capability to multi-task during customer interactions with multiple systems and resources
- Understand policies and procedures and communicate them professionally to the customer.
- Acknowledging and resolving customer complaints/concerns
- Listen to customers' concerns, maintain a positive attitude and calmly respond to customers' complaints, issues and questions
- Resolve customers' concerns and answer customers' questions to your best ability
- Able to manage stressful situations in customer Service
Requirements:
- Minimum High school Diploma
- Minimum 1 year of Customer Service Experience
- Advanced English Proficiency
- Full time schedule availability
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