International Operations Coordinator

hace 1 semana

Ciudad Juárez, México International SOS A tiempo completo

Purpose:
Responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers. Deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and working collaboratively between operations, medical and security specialists.
To provide an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programmes to our members.
Location:
Mexico City Response Centre
Av. Homero 1500,
Piso 1 Despacho 101 Col. Polanco,
Polanco II Secc, Del. Miguel Hidalgo
Ciudad de México
11560
Schedule:
3 days x 13 hour shifts or 4 days shifts. Rotationary, Days and Nights
START DATE: January 2026
Responsibilities Service Delivery:
Provide operations and logistics expertise in the understanding and fulfilment of requests for assistance from our clients and subscribers, in collaboration with medical and security professional colleagues.
Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations.
Probe clients and subscribers who contact the Assistance Center to ensure that the request for assistance is understood and acted upon in every instance.
Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify Later.
Plan and coordinate the full range services for clients, utilising the internal resources of International SOS and external correspondents where necessary.
Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner.
Coordinate cases effectively and efficiently in accordance with internal and client specific Operations and Billings procedures
Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers.
Required Skills and Knowledge
Operations and logistics skills.
Multi tasking and prioristisation skills, ability to multi task and handle several requests at the same time, prioritising tasks appropriately.
Customer service skills.
Ability to probe and question to ensure request for assistance is fully understood.
Resilience and ability to work well under pressure.
Attention to detail.
Ability to comprehend a given situation, information and requirements quickly and accurately.
Situational awareness skills, ability to perceive, understand and effectively respom to situation.
Expert communication skills, communicate information and concepts clearly and logically, setting time specific and achievable expectations, verbally and in writing.
Teamworking skills.
IT literacy and proficiency in the usage of contemporary computer software including Microsoft Outlook and Word.
Required Work Experience
Typically, at least 1 – 2 years of experience in logistics and customer service is required.
Experience working in logistics, travel and/or healthcare sector is desirable.
Experience in phone-based or call centre environment is desirable.
Experience of working in a fast-paced, demanding environment.
Required Qualifications
Educated to a high school diploma or equivalent.
Teritiary level education is desired.
Required Languages
Excellent written and spoken English language, Spanish language

  • International Operations Coordinator

    hace 2 semanas

    Ciudad de México International SOS A tiempo completo

    Purpose: Responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers. Deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer...

  • International Logistics Coordinator

    hace 2 semanas

    Ciudad Juarez, México Emprego MX A tiempo completo

    **EMPRESA MAQUILADORA IMPORTANTE** **Solicita**:International logistics coordinator** **Descripción y Requisitos** **Experience**: 1.Freight forwarder experience 2.Experience in logistics routes & lead time 3.Logistics cash flow management 4.Cubic containers & packaging expertise 5.Analytic person 6.Flexible & open to turn around...

  • Import/Export Operations Coordinator

    hace 3 semanas

    Juárez, México Lear A tiempo completo

    Drive Your CareerLear Corporation is the leading Tier 1 automotive supplier serving all of the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products.Our products are developed and produced by a diverse, talented team of more than 165,000 people.With operations in 39 countries, Lear operates in every...

  • People Operations Coordinator

    hace 24 horas

    Ciudad Juárez, México Flō Networks A tiempo completo

    Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 35,000 km between both countries. We are looking for a People Operations Coordinator to join our team in Cd....

  • People Operations Coordinator

    hace 24 horas

    Ciudad Juárez, México Flō Networks A tiempo completo

    Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 35,000 km between both countries.We are looking for a People Operations Coordinator to join our teamin Cd....

  • People Operations Coordinator

    hace 4 semanas

    Ciudad Juárez, México Flō Networks A tiempo completo

    Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 35,000 km between both countries.We are looking for a **People Operations Coordinator**to join our team in Cd....

  • People Operations Coordinator

    hace 3 días

    Ciudad Juárez, México Flō Networks A tiempo completo

    Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 35,000 km between both countries. We are looking for a **People Operations Coordinator**to join our team in...

  • Site Operations Coordinator

    hace 24 horas

    Ciudad de México Tidal A tiempo completo

    **Job Title: Site Operations Coordinator**: **Contractor Fee: $2,500 - $3,000/month (USD)**: **Work Arrangement: Remote**: **Engagement Type: Independent Contractor**: **Commitment: Full-time (Approx. 40 hours/week)**: **Company Overview**: Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable,...

  • Site Operations Coordinator

    hace 24 horas

    Ciudad de México Tidal A tiempo completo

    **Job Title: Site Operations Coordinator**:**Contractor Fee: $2,500 - $3,000/month (USD)**:**Work Arrangement: Remote**:**Engagement Type: Independent Contractor**:**Commitment: Full-time (Approx. 40 hours/week)**:**Company Overview**:Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable,...

  • Insurance Coordinator

    hace 3 semanas

    Ciudad de México Axios International A tiempo completo

    Axios International, a company at the forefront of healthcare access for the last 25 years, continues to grow and carry out its mission of bringing healthcare closer to the world.We have ongoing programs in the local region and are calling on professionals in the health sector who are interested in developing their skills and knowledge in a professional...